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Senior Culture & Community Specialist



People & HR
Cairo, Cairo Governorate, Egypt
Posted on Wednesday, April 5, 2023

Careem is building ‘the everything app’ for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the Role:

Heard the saying culture eats strategy for breakfast? At Careem, we know the power of culture. For us, it’s not fluffy stuff. Culture propels us to reach our ambitious vision. We are looking for a Culture and Community Senior Specialist to manage our workplace community and shape our company culture through events and activities. As a result, colleagues in our Cairo/Alex office will feel connected at a local level and with the global Careem community. High on the culture agenda is driving engagement through in-person, hybrid and virtual experiences.

The role will also be the face of Careem for media stakeholders across the 17 Egyptian cities Careem operates in, working closely with Careem Egypt’s leadership and drawing on his or her extensive communications experience to tell Careem’s stories through traditional and digital media in creative, thoughtful and compelling ways.

About the team:

We are a small agile team driven to have an outsized impact by working collaboratively with the whole organization. We know people are what it takes to fulfill our purpose and deliver a strategy. We focus on enabling people working at Careem to be highly engaged and deliver the best work of their lives. Instead of the end-users of Careem apps, our “customers” are Careem colleagues. We may not develop software, but we treat the topics on our agenda like products. This means we apply a product management approach to design, test, iterate and deploy solutions to problems within the organization.

What you'll do

As the Senior Culture & Community Specialist -Cairo/Alex you will implement a culture and community build program. Our goal is to create a strong shared identity through connection, networking events, engagement activity and building strong peer-to-peer relationships. Your role will be to execute community build experiences.

Building culture and community at Careem aims to improve peer-to-peer relationships, sense of belonging and deep connection with our purpose and values. Here are the role requirements:

  • Community build events and activities: Design & deliver in-person, hybrid and virtual connection events in Cairo/Alex at a weekly, monthly and quarterly cadence and shape the workplace to be a lively space. Improve our workplace culture, working on initiatives that drive our team to be engaged.
  • Embed values into our workflow: Implement programs that help colleagues align with our purpose and values.
  • Internal comms: design and maintain communication spaces & channels (offline & online — all-hands, Slack channels, office comms etc) to keep colleagues informed, connected and promote collaborative culture.
  • Collaboration: Work closely with the global culture and community team and local leadership in the design and execution of events and activities.

Travel: No travel required

What you'll need

This role demands a real passion for the customer, in this case, Careem colleagues. The role requires event facilitation, compelling storytelling skills, creativity and the mindset of starting with the customer first and working backwards.

  • 3+ years of facilitation experience with audiences of different sizes and backgrounds, and/or experience developing and overseeing the implementation of communications strategies, either through agency or in-house roles
  • You are creative and confident, with a strong ability to maintain high levels of energy and enthusiasm to execute events ranging from small gatherings to large sized events both in-person and virtually
  • You have strong relationship-building and influencing skills, are able to quickly establish trust and credibility with people in the organization
  • You are flexible with a can-do and hands-on attitude, proactively working to offer solutions
  • Experience in content creation and internal comms (writing, visuals, editing and public speaking)
  • You have excellent English communication skills
  • Exceptional Arabic language skills including the ability to draft Arabic-first copy

What we’ll provide you

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

  • Be part of a Remote-First organization that offers flexible ways of working from the office and home.
  • Work from any country in the world for 30 days a year
  • Use Unlimited Vacation days throughout the year
  • Access fitness reimbursements for health activities including: gym, health club and training classes.
  • Work and learn from great minds
  • Create impact in a region with untapped potential
  • Explore new opportunities to learn and grow every day