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Senior Associate



Software Engineering
Riyadh Saudi Arabia
Posted on Tuesday, April 11, 2023

Careem is building ‘the everything app’ for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

As part of the Captain Acquisition and Market Ops team you'll acquire supply for meeting the requirements of the business and provide best in class reliability and supply experience for Careem Customers. You will collaborate with Marketplace supply teams or create a dedicated fleet based to meet the goals. Lead cross functional supply related projects, manage vendor relationships to increase supply on the Careem Platform, ensure reliability and experience across all delivery verticals daily and actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.

What you'll do

  • Project support - Work with Team Leads with day-to-day projects, quality control, gathering, analysis, documentation and coordinate accordingly, including site survey if needed.
  • Recruiting and training new Captains to ensure best quality of service.
  • Monitor day to day operations to ensure optimal quality and customer experience.
  • Ability to work independently on assigned KPIs.
  • Training Captains on our technology and customer service experience standards.
  • Listen attentively to the voice of Customers and Captains and provide meaningful insight to improve their experience on the platform.
  • Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
  • Market research " Market Intelligence" is needed, to learn more about the existing market, customers, problems, competitions and growth potential.

What you'll need

  • Ability to get hands-on in a complex operational environment.
  • Ability to manage multiple tasks and work with tight deadlines.
  • Flexible with working hours
  • Possessing a car and a valid driving license is a must-have.
  • The role entails performing duties during regular working hours and occasional on-call tasks during non-business hours as and when required.
  • A SIM card will be provided for making necessary phone calls.
  • Experience working within a similar role and industry is highly desirable.
  • Experience: 1 – 2 years of experience
  • Educated to BS/MS level (or equivalent) within a subject relevant to the position.
  • Proficiency in Microsoft Excel and SQL

What we’ll provide you

In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:

  • Be part of a Remote-First organization that offers flexible ways of working from the office and home.
  • Work from any country in the world for 30 days a year
  • Use Unlimited Vacation days throughout the year
  • Access fitness reimbursements for health activities including: gym, health club and training classes.
  • Work and learn from great minds
  • Create impact in a region with untapped potential
  • Explore new opportunities to learn and grow every day