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Risk Strategy Manager



Dubai - United Arab Emirates
Posted on Tuesday, April 25, 2023

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team
At Risk & Business integrity we use data science, analytics and specialized domain knowledge to prevent fraud and financial crime across Careem super app. You will join a diverse and dynamic cross-functional group whose mission is to minimise losses to Careem, its customers and partners, while enabling a smooth experience - for legitimate customers.

Key Responsibilities

  • Drive Careem business integrity and fraud prevention activities for the payments business domain across the MENA region.

  • Create data-driven strategies to prevent or manage fraudulent activities such as payment fraud, incentive abuse, fake orders, account take-over, collusion schemes and syndicated attacks.

  • Perform research (either directly or in collaboration with data scientists and analysts) to identify such fraudulent behaviours and implement actions such as machine learning models and heuristic rules.

  • Keep abreast of fraud prevention and detection techniques, methods, as well as market solutions and innovations.

  • Optimise risk actions and processes to achieve highest customer acceptance while minimising fraud.

  • Develop robust integrity and risk controls, processes and tools, through successful collaboration with data, product, engineering and operations teams.

  • Effectively collaborate with business lines to prioritise a portfolio of trust-augmenting projects and initiatives.

  • Act as subject matter expert towards the rest of the risk team as well as other company functions such as product and business development.

  • Perform management reporting for the domain, in a clear, concise and data driven manner.

Must Have Skills:

  • Problem-solving, positive and constructive attitude is a must.

  • Comfort in dealing with ambiguity and operating in a fast-changing super app environment.

  • Excellent verbal and written communication in English, in a clear and concise manner.

  • Advanced knowledge and experience in payment risk, gained in a fraud prevention, business integrity or trust capacity.

  • Hands-on experience with risk tools such as scoring models, rules engines, identity verification and related market solutions.

  • Ability to synthesise large amounts of unstructured information or data and generate short, crystal clear and actionable insights.

  • Meticulous attention to detail, structured and data-driven.

  • Good business expertise in one Careem business verticals (mobility, food delivery, payments).

  • Knowledge of credit card scheme rules and banking processes is a plus.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.
  • Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
  • Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.