Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem, which was recently acquired by Uber, is expanding services across its platform to include payments, delivery, and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 100 + cities across 14 countries and has created more than one million job opportunities in the region with headquarters based in Dubai and Berlin.

As a Product Manager in the Careem Pay team, you will be leading and owning products and services that enable paying experience for customers in a delightful and compliant fashion across the Middle East and North Africa. The role is based in our Dubai office.

Responsibilities:

Payment Checkout and Processing Expertise:

• Utilize your 3-5 years of experience in managing payment checkout and payment processing to guide the development and enhancement of our payment solutions.
• Stay updated with the latest trends and industry standards in payment processing, including knowledge of cards payment processing and open banking.
• Work closely with cross-functional teams to define and implement best practices for payment checkout flows.

Payment Gateway and Acquirer Collaboration:

• Collaborate with payment gateway providers, acquirers, and other external partners to build and maintain strong relationships.
• Drive the integration of various payment gateways into our systems, ensuring compatibility, security, and performance.
• Work closely with external partners to explore and implement new payment methods, technologies, and features.

Payment Experience Enhancement:

• Continuously improve payment experiences across different channels and platforms, such as web, mobile, and in-store.
• Collaborate with design and development teams to create intuitive and user-friendly payment interfaces.
• Conduct user research, gather feedback, and perform usability tests to identify pain points and optimize the payment experience.KPI Management:

• Define and track key performance indicators (KPIs) related to payment success rates, including conversion rates, transaction errors, and payment decline rates.
• Analyze data and metrics to identify areas for improvement, and drive initiatives to enhance payment success rates and reliability of payment platform
• Work closely with data analytics teams to drive actionable insights from payment-related data and implement data-driven decisions.

Qualifications

• Bachelor’s degree in a relevant field (e.g., Computer Science, Business Administration, or a related discipline).
• 3-5 years of experience in product management, specifically focused on payment checkout and payment processing.
• In-depth knowledge of cards payment processing, including authorization, settlement, and risk management.
• Familiarity with open banking principles and the associated implications for payment processing.
• Proven experience working with payment gateways and acquirers to implement diverse payment experiences.
• Strong analytical skills, with the ability to interpret data and make data-driven decisions.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• A passion for creating exceptional user experiences and a customer-centric mindset.
• Ability to thrive in a fast-paced, dynamic environment and handle multiple priorities.