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Senior Product Manager - Rides Customer Experience



Product, Customer Service
Dubai - United Arab Emirates
Posted on Thursday, September 28, 2023

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the Role:

As a Product Manager in the Rides Customer team, you will be supporting the Product vision and Strategy for Careem’s Rides vertical, bringing together Careem’s vision of simplifying mobility for customers. The key purpose of the Product Manager is to execute the strategy and roadmap as well as build and maintain high quality products in the dynamic business environment of ride hailing.

This role requires a unique blend of product excellence, strategic / commercial thinking, technical acumen, design thinking, distinctive communication and collaboration; including the ability to zoom out and see the big picture, but also the willingness and intellectual prowess to zoom in to the finer details that need to be addressed. Working across all areas of the company, you will serve as an internal/external liaison between leadership, function heads, engineering, design, operations, commercial, marketing and executive management. You will have tremendous ownership, and it is an invitation to do the most meaningful work of your career. This role would also require close collaboration with the commercial teams for launching & scaling new products.


  • Product Areas: Owning & executing the product roadmap for Careem’s In-ride squad with end to end ownership of the in-ride user journey to drive growth while enabling success of the business
  • Strategy & Vision: Developing the strategy and vision for the in-ride squad, working closely with the engineering, product managers from different squads, data analyst, UX designers, UX researchers,data scientist, commercial counterparts from each country & marketing teams.
  • Roadmap: Building and delivering the roadmap and being accountable for the impact and outcome and timely execution.
  • Collaboration: Working closely with commercial teams to build scalable features that can adapt to different market nuances & can be launched at scale.
  • Stakeholder Management: Shielding the team and managing stakeholders, bringing stability and principled framework for decision making and prioritization.
  • Culture of Impact and Shooting for the Moon: Responsible for growing a best in class team, guided by first principles from science and economics, grounded by data, iterating fast with experimentation and compounding improvements, and constantly pushing the envelope through 10x ideas and pilots.


  • 3+ years of Product management experience in customer-facing products
  • Clear evidence of unlocking crazy, product-led growth in the B2C space e.g. Urban mobility, Marketplaces, e-commerce, quick commerce (food, grocery delivery), SuperApps or similar
  • UX background preferred, experience with building customer facing products and working on UX design & research
  • Global mindset — experience in building scalable and flexible solutions that enable a variety of use-cases & regions
  • Champion in product management best practices and working in empowered product teams that deliver great outcomes for customers
  • Facilitate thoughtful and constructive conversations between members of your team, as well as with other members of leadership and senior executives
  • Excellent collaboration and influencing skills
  • Impact driven with experimentation and simulation mindset, with experience in common pitfalls.
  • Proactiveness and Clarity: Proactively unblocking and managing cross-vertical and cross-functional dependencies.
  • Strong leadership and communication skills, critical thinking, and sound judgment
  • Drive and Motivation: You are motivated to make an impact, deliver results quickly, and raise the bar in the region’s ecosystem
  • Educated to BS/MS level (or equivalent) within a subject relevant to the position such as Computer Science, Engineering or Management

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.
  • Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
  • Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.