Salesforce Admin Lead
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the Role
As a Salesforce Administrator at Careem, you will play a crucial role in maintaining, configuring, and enhancing our Salesforce environment to support our sales and account management teams. You will collaborate closely with various stakeholders to ensure the platform's efficiency, data accuracy, and alignment with business processes.
About the Team
You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Food all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains.
What you'll do:
Salesforce Configuration and Maintenance:
- Customize and configure Salesforce to meet the needs of our sales and account management teams.
- Maintain user roles, profiles, and security settings.
- Create and manage fields, page layouts, record types, and workflow rules.
- Monitor and resolve platform-related issues and user inquiries.
- Ensure data integrity and cleanliness within the Salesforce platform.
- Import, export, and manipulate data as needed.
- Implement data deduplication and cleansing strategies.
- Collaborate with stakeholders to define data requirements and reports.
User Training and Support:
- Provide training and support to Salesforce users, addressing their questions and concerns.
- Assist in onboarding new users and helping them become proficient with the platform.
- Develop and maintain documentation and training materials.
Integration and Automation:
- Integrate Salesforce with other systems and applications as required.
- Implement automation processes using Salesforce tools like Process Builder and Flow.
Reporting and Analytics:
- Create and maintain reports and dashboards to provide insights into sales and customer service performance.
- Collaborate with business analysts to define reporting requirements.
- Stay up-to-date with Salesforce best practices, updates, and new features.
- Propose and implement enhancements to the Salesforce platform to improve efficiency and user experience.
- Bachelor's degree in a relevant field.
- Salesforce Administrator certification (ADM201 or higher) is preferred.
- Proven experience as a Salesforce Administrator, preferably in a high-volume, dynamic environment.
- Strong understanding of Salesforce architecture, data model, and security model.
- Proficiency in Salesforce Lightning, Salesforce CPQ, and other related tools.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced, cross-functional team environment.
- Attention to detail and a commitment to data accuracy.
What you'll need
- 3+ years of previous experience
- Excellent attention to detail, people skills and organization skills
- Strong problem solving skills and comfortable analyzing data
- Highly proficient in Salesforce and Microsoft Office tools and related project/program management applications
What we’ll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.