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Partner Support & Comms Agent



Customer Service
Amman, Jordan
Posted on Friday, November 3, 2023

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

What you'll do

As a Partner Support Agent, he/she will play a key role in providing assistance and support to our partners. The primary responsibilities will include:

Partner Requests: Responding to partner inquiries and requests through various channels such as WhatsApp, Freshdesk, and Email.

Announcement Support: Assisting in the design and launch of partner announcements, ensuring partners are well-informed about updates and changes.

Catalog Requests: Creating Jira tickets for catalog requests to initiate the process and track progress.

Follow-Up: Proactively following up on pending tasks and requests to ensure timely resolution.

Content Creation: Writing content for general communication messages, ensuring clarity and consistency in our partner communications.

What you'll need

  • Excellent communication skills
  • Fluent in written and spoken English
  • Attention to detail
  • Proactive approach to partner support
  • Knowledge and experience in Photoshop and photo editing tools is a plus
  • Proficiency in using microsoft office

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.
  • Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
  • Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.