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Senior IT Infrastructure Engineer I



IT, Other Engineering
Giza Governorate, Egypt
Posted on Friday, November 3, 2023

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.


The senior IT Infrastructure engineer will be responsible for the day to day running of the infrastructure, incident management and the ongoing design and implementation of Infrastructure changes and enhancements and play the role of a subject matter expert for corporate network and on-prem infrastructure.

We are seeking a highly skilled Systems & Network Engineer to join our innovative team. If you are passionate about technology, possess excellent problem-solving skills, and have experience in managing virtualization platforms and Windows servers, we want to hear from you.


Network Skills

  • Design, implement, and manage networking infrastructure for optimal performance and security
  • Oversee and manage wireless networks, ensuring seamless connectivity and troubleshooting connectivity issues
  • Perform network troubleshooting to diagnose and resolve problems in a timely manner.
  • Collaborate with cross-functional teams to understand and meet business requirements.
  • Configure and install various network devices and services (e.g., routers, switches, firewalls)
  • To be responsible and accountable for network security; to actively review, monitor and improve network infrastructure security, undertake a regular programe of self-audit and base lining by utilizing the appropriate tools and in conjunction with formal audits as conducted by both Internal and external auditors

System Administration Skills

  • Manage and maintain virtualization platforms, primarily VMWare, ensuring optimal performance, security, and reliability
  • Oversee day-to-day maintenance tasks for Windows servers, ensuring system stability and security
  • Collaborate with cross-functional teams to understand and address business requirements
  • Monitor system performance and conduct regular system audits to ensure adherence to security and compliance standards
  • Troubleshoot hardware and software issues and provide timely resolutions
  • Implement and manage backup and disaster recovery solutions
  • Install, configure, and maintain server operating systems and applications
  • Perform system upgrades, patches, and regular system updates
  • Develop and maintain documentation related to system configurations, processes, and procedures Communication
  • Effectively communicates relevant project information to superiors.
  • Delivers engaging, informative and well-organized presentations.
  • Resolves and/or escalates issues in a timely fashion.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Management of incidents to ensure rapid resolution.

Including:- Root cause analysis. Managing incidents to ensure all avenues are explored weighing up possible solutions and associated risk.

Desired Certifications:

  • Network + , CCNA, CCNP
  • Security +
  • ITIL

Desired Skills:

  • Proven experience as a Network & System Engineer or similar role in a corporate setting
  • Strong understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, LAN/WAN, VPN,IPSEC,VRRP, BGP, HSRP)
  • Hands-on experience with Cisco/Load-balancer networking devices and Meraki products preferred
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and in a team-oriented, collaborative environment
  • Relevant certifications such as CCNA, CCNP, or equivalent will be a plus
  • Strong understanding of virtualization technologies and concepts
  • Proficiency in Windows server operating systems, Active Directory, and related technologies
  • Experience with server hardware and storage systems
  • Relevant certifications such as VMWare Certified Professional (VCP) or Microsoft Certified: Windows Server certifications will be a plus

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.
  • Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
  • Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.