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Commercial Operations Associate



Amman, Jordan
Posted on Wednesday, January 24, 2024

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

The Product Operations team Careem plays a crucial role in ensuring the efficient functioning and optimization of the company's product and services. This team serves as a bridge between various departments, including product development, commercial, marketing, and operations.

What you'll do

  • Cross-functional collaboration: The Product Operations team collaborates with different departments to understand their needs, gather feedback, and align product development with the overall business strategy.
  • Product lifecycle management: They oversee the entire lifecycle of the company's products and services, from ideation and development to launch and ongoing optimization. This involves coordinating with product managers, developers, and other stakeholders.
  • Data analysis and insights: Product Operations professionals use data analysis to identify trends, customer behavior, and areas for improvement. They provide valuable insights to inform product decisions and strategy.
  • Performance monitoring: The team monitors the performance of the food delivery platform, tracking key metrics such as order fulfillment times, customer satisfaction, and delivery efficiency. They identify bottlenecks and work on solutions to improve overall performance.
  • Process improvement: Product Operations is responsible for optimizing internal processes related to order fulfillment, customer support, and other operational aspects. This includes identifying inefficiencies and implementing improvements to enhance overall efficiency and customer experience.
  • Quality assurance: Ensuring the quality and reliability of the food delivery service is a critical aspect. The Product Operations team collaborates with quality assurance teams to set and maintain high standards for the platform.
  • Customer feedback management: Gathering and analyzing customer feedback is essential for continuous improvement. The Product Operations team works closely with customer support to understand user concerns and incorporates this feedback into product development and improvement initiatives.
  • Market research: Staying informed about industry trends, competitor activities, and customer preferences is vital. The Product Operations team conducts market research to ensure that the company's products and services remain competitive and aligned with customer expectations.
  • Project management: Coordinating projects related to new feature launches, system upgrades, and process changes is part of the Product Operations team's responsibilities. They ensure that these projects are executed smoothly and meet established timelines.

What you'll need

  • Communication Skills:
    • Clear and effective communication is essential for collaborating with cross-functional teams, sharing insights, and gathering feedback from various stakeholders.
  • Analytical Skills:
    • Ability to analyze data, interpret trends, and derive actionable insights to inform decision-making and drive product improvements.
  • Project Management:
    • Strong organizational skills to manage multiple projects simultaneously, set priorities, and meet deadlines. This includes coordinating with different teams and ensuring project objectives are met.
  • Problem Solving:
    • Proactive problem-solving skills to identify issues, propose solutions, and work collaboratively with teams to implement improvements.
  • Attention to Detail:
    • A keen eye for detail is crucial when monitoring product performance, analyzing data, and ensuring that processes are executed accurately.
  • Customer Focus:
    • Understanding customer needs and being customer-centric in decision-making is important for shaping product features and improvements that enhance user satisfaction.
  • Quality Assurance:
    • Understanding of quality assurance processes to ensure that the product meets established standards and that any issues are identified and addressed promptly.
  • Continuous Learning:
    • A willingness to stay updated on industry trends, emerging technologies, and best practices in product management and operations.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.
  • Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
  • Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.