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Senior Product Operations Lead



Product, Operations
Karachi, Karachi City, Sindh, Pakistan
Posted on Wednesday, January 24, 2024

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

The Product Operations team Careem plays a crucial role in ensuring the efficient functioning and optimization of the company's products and services. This team serves as a bridge between various departments, including product development, commercial, marketing, and operations.

What you'll do

  • Collaborate with Product, Engineering, QA, Care, and other teams to identify opportunities, provide daily product support, coordinate product and feature releases, and leverage customer/internal feedback for valuable product improvements through effective teamwork
  • Develop & Optimize Processes: Keeping a keen eye on product performance is essential to identify operational gaps, inefficiencies, and potential risks. We want you to work alongside various teams to develop effective solutions. Keep track of key performance metrics and implement corrective actions as needed.
  • Program/Project Management: Be a resourceful, go-getting multitasker, supporting cross-functional initiatives across a variety of areas (product, ops, engineering, tech support, marketing, etc)
  • Develop Relationships: Foster strong relationships with teams and stakeholders to ensure efficient and productive working relationships
  • Data-driven insights - Perform deep-dive analysis to evaluate existing feature performance or assess the impact potential of tackling new problems and opportunities
  • Market research: Staying informed about industry trends, competitor activities, and customer preferences is vital. The Product Operations team conducts market research to ensure that the company's products and services remain competitive and aligned with customer expectations.

In summary, the Product Operations team at Careem is instrumental in aligning various aspects of the business to enhance the overall performance and user experience of the food delivery platform. Their work involves collaboration, data analysis, process optimization, and continuous improvement to ensure the company remains competitive and customer-focused.

What you'll need

  • Communication Skills:
    • Clear and effective communication is essential for collaborating with cross-functional teams, sharing insights, and gathering feedback from various stakeholders.
  • Analytical Skills:
    • Ability to analyze data, interpret trends, and derive actionable insights to inform decision-making and drive product improvements.
  • Project Management:
    • Strong organizational skills to manage multiple projects simultaneously, set priorities, and meet deadlines. This includes coordinating with different teams and ensuring project objectives are met.
  • Problem Solving:
    • Proactive problem-solving skills to identify issues, propose solutions, and work collaboratively with teams to implement improvements.
  • Attention to Detail:
    • A keen eye for detail is crucial when monitoring product performance, analyzing data, and ensuring that processes are executed accurately.
  • Customer Focus:
    • Understanding customer needs and being customer-centric in decision-making is important for shaping product features and improvements that enhance user satisfaction.
  • Quality Assurance:
    • Understanding of quality assurance processes to ensure that the product meets established standards and that any issues are identified and addressed promptly.
  • Continuous Learning:
    • A willingness to stay updated on industry trends, emerging technologies, and best practices in product management and operations.

Where you'll be

  • Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
  • You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.
  • Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
  • Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.