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Shops Account Manager



Sales & Business Development
Amman, Jordan
Posted on Thursday, January 25, 2024

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team
As an Account Manager, you will be responsible for nurturing and expanding relationships with our key accounts. Your primary focus will be on driving business growth, ensuring client satisfaction, and managing daily activities to achieve mutually beneficial outcomes.

What you'll do

  • Account Management
    - Build and maintain strong relationships with key accounts.
    - Understand the unique needs and goals of each account and develop tailored strategies to meet them.
    - Act as the main point of contact for key clients, addressing their inquiries and concerns promptly.
  • Business Growth
    - Develop and implement account plans to drive revenue growth.
    - Identify up-sell and cross-sell opportunities to maximize account value.
    - Collaborate with internal teams to deliver solutions that align with client objectives.
  • Daily Operations
    - Coordinate with the operations team to ensure smooth daily activities and order fulfilment.
    - Monitor and manage account performance, addressing any issues proactively.
    - Work closely with cross-functional teams to resolve operational challenges.
  • Data Analysis
    - Utilize data and analytics to track account performance and identify areas for improvement.
    - Provide regular reports and insights to clients, demonstrating the value of our services.
  • Customer Satisfaction
    - Ensure a high level of client satisfaction through effective communication and service delivery.
    - Handle escalated issues promptly and work towards resolution

What you'll need

  • Previous experience in Account Management and Commercial roles
  • Excellent attention to detail, people skills and organization skills.
  • Ability to create and maintain relationships
  • Strong problem solving skills with good hands on analyzing data
  • Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practice
  • You must be a self-starter as we'll look for you to manage your own time and priorities here

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

  • Work and learn from great minds by joining a community of inspiring colleagues.
  • Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
  • Explore new opportunities to learn and grow every day.
  • Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
  • Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.