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Director, Product & Food Safety Compliance



Product, Legal
Taipei City, Taiwan
Posted on Thursday, February 29, 2024

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”

What will you do:

  • Compliance Strategy: Develop and implement a comprehensive regulatory compliance strategy, tailored to product safety and food safety requirements within the eCommerce industry.
  • Legal requirements: Establish and maintain legal register/tracking to identify applicable laws and licensing requirements. Stay updated on relevant laws, regulations, and industry best practices to ensure that products listed on our platform meet all safety regulations and standards.
  • Policy Development: Establish and update policies, guidelines, and procedures related to product safety and food safety compliance. Ensure that sellers, suppliers, employees, and other stakeholders are aware of and adhere to these policies.
  • Compliance Mapping: Conduct discussions and clearly map all business and operation teams responsible for compliance related to product safety and food safety (first line / second line / third line owners of compliance)
  • Product Safety Compliance:
    • Ensure that all products listed on the platform meet relevant safety regulations and standards.
    • Establish and execute policies, controls and procedures for Catalog Operation, Product Onboarding, Andon operations and Recall operations;
    • Establish processes for product testing, certification, and safety documentation verification.
  • Food Safety Compliance:
    • Implement food safety compliance programs for food products listed on the platform.
    • Collaborate with sellers and suppliers to ensure compliance with food safety standards and regulations.
    • Establish and execute policies, controls and procedures for Storage requirements, Andon operations and Recall operations.
  • Risk Assessment: Conduct regular risk assessments to identify potential compliance risks related to product safety and food safety. Maintain inventory of all applicable risks and develop and execute risk mitigation strategies.
  • Audit: Develop and implement an audit strategy, plan and checklists to conduct regular audits across various departments and facilities to identify non-compliances to defined policies and procedures as well as legal requirements for food safety and products safety. Ensure continuous tracking of issues and remediations.
  • Team Leadership: Lead and manage a team of compliance specialists, providing guidance, support, and fostering a culture of compliance excellence.
  • Training and Education: Develop training programs to educate sellers, suppliers, and internal teams about product safety and food safety regulations, best practices, and compliance requirements.
  • Collaboration: Collaborate closely with Legal, Operations, and Customer Support teams.
  • External Engagement: Represent the company in regulatory and industry forums related to product safety and food safety compliance. Build strong relationships with regulatory authorities and relevant stakeholders.

Essential Qualifications:

  • Bachelor's degree in a relevant field; advanced degree preferred.
  • At least 12+ years of experience in regulatory compliance, with a focus on product safety and food safety, within eCommerce or related industries.
  • Proven track record of developing and implementing successful product safety and food safety compliance programs.
  • Deep understanding of product safety and food safety regulations, standards, and best practices relevant to the eCommerce industry.
  • Strong leadership skills, with experience in leading and motivating cross-functional teams.
  • Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
  • Analytical mindset and the ability to identify compliance risks and propose practical solutions.
  • Proactive, adaptable, and able to thrive in a fast-paced and evolving eCommerce environment.

Recruitment Process

  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

    Privacy Notice

    · Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

  • Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the application of recruiting process due to a disability, please contact us at