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Operation Manager, Vendor Flex Management



Taipei City, Taiwan
Posted on Thursday, February 29, 2024

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?"
Position: Operation Manager, Vendor Flex Management

What You Will Do:
- Oversee the Vendor Flex operations, ensuring smooth and efficient execution of all processes related to inventory management, order fulfillment, and product delivery.
- Develop and maintain strong relationships with the vendor partners, driving operational excellence, and ensuring compliance with agreed-upon service level agreements.
- Collaborate with cross-functional teams, such as Merchandising, Logistics, and Finance, to forecast demand, optimize inventory levels, and maximize sales opportunities.
- Continuously analyze and improve operational processes, identifying and implementing key initiatives to enhance efficiency, reduce costs, and improve customer satisfaction.
- Monitor performance metrics, conduct root cause analysis, develop action plans, and drive continuous improvement initiatives to maximize operational efficiency.
- Stay updated with industry trends, best practices, and technology advancements, proactively identifying opportunities to streamline operations and improve customer experience.
- Lead and develop a team of Operations Associates, providing guidance, coaching, and mentorship to foster professional growth and achieve departmental goals.
- Collaborate with technology teams to identify and implement system solutions to automate manual processes and optimize operational performance.
- Ensure compliance with legal and regulatory requirements, including safety, quality, and labor regulations.

Essential Qualifications:
- Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree preferred.
- Minimum 5 years of experience in e-commerce operations, supply chain management, or related fields within the retail industry.
- Proven track record in managing end-to-end supply chain operations, including vendor management, inventory management, and order fulfillment.
- Strong analytical and problem-solving skills, with the ability to use data to drive decision-making and optimize operational processes.
- Excellent interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams and build strong relationships with external partners.
- Strong leadership skills, with the ability to motivate and develop a team of operations professionals.
- Detail-oriented mindset with a focus on operational excellence and continuous improvement.
- Proficient in using technology and software applications relevant to e-commerce and supply chain management.
- Ability to work in a fast-paced and dynamic environment, adapting quickly to changing priorities and managing multiple projects simultaneously.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.