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Problem Solver - All Shifts



Riverside, CA, USA
Posted on Thursday, February 29, 2024

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Performs various duties to facilitate FC operations, including but not limited to Inbound, Inventory, Replenishment, Outbound, and Maintenance department. As a leader of the team, trains new hire, logs attendance, solves associate’s task-related issues as needed following standard operating procedures, assists other departments with inquiries, and generates daily reports.

Essential Functions:

  • Address and solve task and operations related issues for associates, following standard operating procedures
  • Assist other department with inquiries, and generate daily reports
  • Train new hires within their department on current processes and standard procedures
  • Log attendance
  • Receive shipment, inspect contents, and sign off on receipts
  • Operate an RF gun/PDA device
  • Breakdown, receive, and inspect inbound items
  • Keep record of inventory, reconcile any discrepancies, and consolidate products
  • Move items and carts from one location to another
  • Pick, pack, stack, and ship items
  • Maintain safety and housekeeping standards in the department
  • (Maintenance only)
    • Remove trash, spills, and dropped/broken items
    • Conduct routine inspections of the site and various equipment
    • Handle basic repairs and oversee contractors when professional repairs are necessary


  • Proactive critical thinking and problem-solving
  • Able to supervise and lead a team
  • Effective communication
  • Able to read and write
  • Basic math
  • Computer Literacy
  • Able to work independently or as part of a team
  • Learning Aptitude
  • Detail-oriented
  • Able to work in a fast-paced environment around machinery

Supervisory Responsibilities:

  • Asist in associate training and development
  • Ensures associates are following the SOP in all areas of the department
  • Coordinates additional training with associates when needed
  • Identify failure to comply with SOP and report findings to the direct Supervisor and/or Manager

Work Environment:

  • Fast-paced
  • Medium to loud noise levels
  • High and low warehouse seasonal temperatures
  • Minimal exposure to dust
  • Steel-toed shoes/boots required

Physical Demands:

  • Must be able to remain in stationary position (sit and stand) for 10+ hours
  • Must be able to move and walk for 10+ hours
  • Must be able to bend and lift up to 50 lbs
  • Must be able to push/pull up to 50 lbs of exerted force

Preferred Education and Experience:

  • High school diploma or GED
  • Similar FC experience
  • Forklift experience
  • Problem solver/lead experience

Other Duties:

*Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.


The applicant must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship to Coupang. If you have a disability and consider that you may require an adjustment to Coupang’s recruitment process, please contact

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

Hourly pay rates range from $20 to $22.50, plus any overtime. Pay rate depends on position, shift, and experience. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

  • Medical/Dental/Vision/Life
  • Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
  • Employee Assistance Program (EAP)
  • Financial Wellness Benefit with Access to No-Cost Loans, Free Webinars, and Personal Financial Advice
  • 401k Plan with Company Match
  • Paid Sick days
  • Paid Vacation
  • Paid Holidays
  • Voluntary Benefit Options

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate. Coupang is also committed to providing a safe work environment for its employees and its consumers. As a condition of employment, Coupang requires employees to be fully vaccinated against Covid-19, subject to legally required accommodations. If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at