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Associate III, Quality Operation



Quality Assurance
Taipei City, Taiwan
Posted on Wednesday, April 24, 2024

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”

Position : Associate III, Quality Operation

What you will do:
• When the customer reports bad experiences with Coupang for product quality or defects, our goal is to stop the product from selling out to prevent the bad experience from spreading to more customers.
• Promptly confirm with the PBS team the reason for product quality issues (delivery, damage, defects, etc.) and process so that sales can resume
• Work with the cross-function teams to collaborate on any emergency case to assure our customer experience
• Early response to risks through judgment of various issues and rapid escalation
• Daily audit customer’s voice from different channels to

Essential Qualifications:
• Person with Andon-related work experience
• A person with meticulous and conscientious work performance skills
• Able to work in the afternoon/late night hours

Preferential treatment
• Experienced with Zendesk
• A person with experience working in a similar department in the e-commerce or open market field
• Basic level of Korean

Recruitment Process
Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider
This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.