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Senior Principal, Performance & Talent Management



People & HR
Seoul, South Korea
Posted on Friday, April 26, 2024

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Coupang is seeking for an ambitious, enthusiastic Talent Partner to design and maintain an innovative, competitive and data driven talent programs of the company. This Talent Partner will play a critical role in driving Coupang’s high-performance and leadership principle driven culture through cultivating exceptional talents. The ideal candidate will be passionate about driving positive change across the function and be willing to learn voraciously, dive deep into the details, demand excellence, move with urgency, and deliver results with grits. This person has deep experience in developing successful talent programs, is a thought-leader, strong collaborator and is motivated by developing top talent. The person will work with employees at all levels of the company.

What You Will Do

  • Responsible for creating scalable talent programs to support and develop talent, strengthening the organization and our people.
  • Strong facilitation skills to influence behavior change in leaders and develop talent across the organization.
  • Build and execute robust talent development program, processes and practices that align with Coupang culture and its business needs.
  • Provide logistical support for performance management, organizational and individual goal setting, talent review processes and succession planning.
  • Partner with senior leaders and HR business partners to drive and ensure the success of the company's talent and performance programs.
  • Build and drive successful talent review processes to create succession and development plans.
  • In coordination with HR Business Partner and Business leader(s), develop and implement appropriate interventions for performance improvement.
  • Support the development and roll-out of talent tools and HR systems. (i.e. Workday)
  • Ensure talent and performance programs are scalable, compliant and are effectively deployed to the organization.
  • Takes a proactive approach to identification and execution of industry best practices and trends.
  • Commit to getting the job done no matter what issues arise.

Basic Qualifications

  • Bachelor’s degree and 7+ years of total experience in Talent Management & Performance Management or in a similar position
  • Ability to solve problems through creative thinking and partnerships with other teams
  • Ability to drive consensus between stakeholders through skilled communication
  • Strong communication and presentation abilities
  • Exemplary interpersonal and mentorship skills, with the ability to easily interact with all organizational levels
  • Ability to explain complex processes and employee development milestones in a clear manner
  • Experience with interpreting performance data and statistics

Preferred Qualifications

  • Fluency in English. Any additional language (especially Korean) is preferred, not mandatory.
  • General understanding of business operations across key areas such as
  • Experience in working in a matrixed environment at a global corporation
  • Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

    Recruitment Process
  • Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
  • Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice

  • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

Document Return Policy

  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
  • A job applicant, who has applied but not been finally selected for a position at Coupang(the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
  • In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
  • Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.