We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Team description

The People System Administration team is responsible for ensuring our People Systems are smoothly operating.

Your primary focus will be on our Applicant Tracking System (Greenhouse), while also supporting the system operations of our other People systems

(i.e. Eightfold, Shiftee, LinkedIn, Litmos and others).

You will work with various cross-functional teams and support them to resolve any People System requests and issues.

You will focus on delivering a consistent end-user experience, monitoring system usage, and data accuracy while following all compliance and team policies.

Key Responsibilities

- Manage the day-to-day operations of our People Systems, including system configuration, user access management, data integrity, and overall system performance.

- Respond, troubleshoot, diagnose, and resolve user’s technical issues related to the people systems that the team manages.

- Provide systems users with relevant information and guidance on the system process and features.

- Initiate and implement improvements to existing workflows, administration, and automation.

- Document and maintain comprehensive documentation for people systems processes, all system configuration changes, system related projects, system guides and internal standard operating procedures (SOPs).

- Conduct regular system/data/ user permission audits to ensure data integrity and compliance with relevant regulations (e.g., GDPR)

- Build strong relationships with the cross-functional teams (Recruiting, Sourcing, CX, HR CoE, IT Teams etc.) to best understand their needs and optimize tools to support them.

- Engage in proactive communication with vendors to enhance systems and processes or resolve technical issues.

- Use data to improve user experience and ticket deflection.

Essential Qualifications

- 3 + years of HRIS, HR operations, IT support, and/or customer service support experience and proficiency in people systems.

- Working knowledge with Webhooks, API’s, HTML /CSS, process automation using power automate.

- Customer-centric approach while also focusing on accuracy and timeliness.

- Extremely detail-oriented and strong problem-solving and analytical skills.

- Ability to dive deep, analyze, and identify the root cause and propose solutions.

- Ability to collaborate and provide technical support and train system users.

- Ability to keep up with innovation and trends in HRIS Administration.

- Excellent verbal and written communication skills.

- Strong change management skills.

- Ability to thrive in a fast-paced, rapidly changing environment .

- Ability to keep information confidential.

- Proficiency in English and Korean.

Preferred Qualifications

- Prior experience with recruiting systems (preferably Greenhouse, Eightfold).

- Prior experience with a ticketing system (preferably Service Now).

- Prior experience analyzing large volumes of user/system data.

- Experience in an international company and familiarity with global HR practices and regulations.

Recruitment Process and Others

Recruitment Process

· Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

· The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

· Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

· This job posting may be closed prior to the stated end date for application if all openings are filled.

· Coupang has the right to rescind an offer of employment if a candidate is found to have

submitted false information as part of the application process.

· Coupang does not discriminate against disabled applicants or those with veteran status.

· We are proud to offer equal opportunities for all applicants.

Privacy Notice

· Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Document Return Policy

· This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

· A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

· A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring

Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

· In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

· Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Apply now

See more open positions at Coupang

Privacy policy Cookie policy