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Senior Staff Technical Program Manager

Coupang

Coupang

IT, Operations
Seattle, WA, USA
Posted on Wednesday, May 29, 2024
Description:
We exist to wow our customers. We know we’re doing the right thing when we hear our
customers say, “How did we ever live without Coupang?” Born out of an obsession to
make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-
billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing
e-commerce companies that established an unparalleled reputation for being a dominant
and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a
large global public company. At Coupang, you will see yourself, your colleagues, your
team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s
possible to solve problems and break traditional tradeoffs. Join Coupang now to create an
epic experience in this always-on, high-tech, and hyper-connected world.

Mission:

Do you see building Platform (used company wide) as a crucial enabling technology in
today's business environment? Do you have strong subject matter expertise in software
design architecture and analysis? Do you have a strong background on system design and
the data analysis required for defining must have capabilities for a Platform? Are you
execution-oriented with attentive detail to driving platform enhancements and
improvements across the technology?

If you answered yes to the above, then you might be the right person to be the Platform
Technical Program Manager.

Platform is critical to Coupang business strategy. This role will be responsible for full
ownership & end-to-end project charter, delivery & execution starting from Product &
Service Definition, Functional Design, Engineering execution Lifecycle with a Customer
focus and Customer lifecycle management for Coupang’s Platform. You will be part of a
Global team working from different locations but still works as a central connected unit.
Within Product & Service Definition the role helps create design options for features being
enabled by scenarios. For Product & Service Design this role mediates Scenario-relation
features and applies design tradeoffs aligning to business requirements. This can also
include defining business & technical requirements, so business acumen blended with
strong technical understanding of technologies is a must. In Customer Lifecycle this role
collaborates with stakeholders and educates on adoption by explaining scenarios
effectively. In Engineering Lifecycle this role defines the design iteration process for the
team and organization. In Product & Service Ownership this role has a sense of pride and
ownership in end-to-end quality and product stewardship. This role will possess a strong
blend of technical, business, and project management experience that enables effective
management of tangible solutions.
As a Technical Program Manager, you will work closely with members of multiple business
& Engineering teams to help define, streamline, design and analysis data to build business
requirements and then work with engineering teams to articulate requirements, further
perform functional & technical data & system analysis, drive engineering to
implementation via all phases of Software Development Lifecycle (SDLC). In addition, the
ideal candidate must possess a high degree of collaborative skills, and the ability to
communicate effectively on many levels.

Responsibilities:

· Strong functional & technical analytical & design capability to understand Common &
shared platforms, web, & services API with underlying data.

· Should be able to dive deep to come up with new Platform scenarios that helps solving
systems bigger problems by simplifying our services & cloud platform and help increase
productivity & efficiency or every Engineer & system in the company.

· Solid Platform, Web services, API technologies experience.

· Strong blend of technical, business, and program management experience that enables
seamless communication across teams, project execution and great customer reach.

· Own, manage and deliver multiple large scale, complex programs across organizations
with ease of simplicity, taking teams along to the path of success.

· Own and Manage implementation E2E from Project charter, roadmap, plan, design, build,
execute, deliver and monitor performance & adoption.

· Creates, evolves, and communicates specifications for feature areas that enable
cohesive, compatible, iterable scenarios that span multiple feature teams and enable a
durable multi-year vision.

· Should be able to come up with scenarios and business requirements by analyzing data
and business needs.

· Excellent cross-group collaboration and communication skills.

· Strong problem-solving skills, analytical capabilities, and attention to detail.

· Strong cultural change management experience.

· Identify, Propose and Implement ongoing data strategy and drive data quality
improvements.

· Establishes, enables and improves systems to manage product feedback from customers
to resolve issues.

· Reviews and contributes to ecosystem design.

Who we are looking for:

· Minimum of 12 Years of Engineering Program Management experience in managing
feature teams and designing large-scale or complex technical initiatives on shared
Platform for Web & Web services, API, Data analytics.

· Minimum of 5 Years in Platform, Web design, API that are used by internal & external
teams.

· Flexible, agile and fast learner.

· Excellent cross-group collaboration, outstanding verbal and written communication.

· Change management experience.
Preferred:

· Bachelor’s degree or equivalent work experience required Outstanding verbal and written
communication.

· Excellent cross-group collaboration and communication skills.

· Demonstrated virtual team leadership capabilities.

· Knowledge or experience agile development methodologies (i.e. Scrum).

Pay & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. At
Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $171,000/year in our lowest geographic market
to $265,000/year in our highest geographic market. Pay is based on several factors
including market location and may vary depending on job-related knowledge, skills, and
experience.

General Description of All Benefits:

• Medical/Dental/Vision/Life, AD&D insurance
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station

General Description of Other Compensation:

“Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of
compensation that would be offered to the hired applicant in addition to their established
salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to actual or perceived race (including traits
historically associated with race, including but not limited to hair texture and protective
hair styles), color, religion, religious creed (including religious dress and grooming
practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical
conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender
expression, sexual orientation, ,ancestry, national origin (including language use
restrictions), age (40 and over), physical or mental disability, medical condition, genetic
information, HIV/AIDS or Hepatitis C status, family status (including but not limited to
marital or domestic partnership status), military or veteran status, use of a trained dog
guide or service animal, political activities or affiliations, ancestry, citizenship, family and
medical leave status, status as a victim of any violent crime, or any other characteristic or
class protected by the laws or regulations in the locations where we operate. Coupang is
also committed to providing a safe work environment for its employees and its consumers.
If you need assistance and/or a reasonable accommodation in the application of recruiting
process due to a disability, please contact us at usrecruiting@coupang.com


Equal Opportunities for All:
Coupang is an equal opportunity employer. Our unprecedented success could not be
possible without the valuable inputs of our globally diverse team.