Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

Director, IT Governance and PMO is a critical role in supporting growth in our organization, managing, and driving stability for our applications, by enabling end users to rapidly and successfully adapt products and technology to realize business value. This role will require partnering with peers, business stakeholders, software and services providers and colleagues within and outside the team, to maintain, support and improve the services, analyze and trouble shoot problems, identify and automate frequently used administration activities.

As a team lead, you will drive the Team to develop frameworks and processes to support both Enterprise corporate business objectives and IT transformation strategy. You will also develop, implement and monitor reporting mechanisms for governance, security and risk practices to support compliance and highlight areas of exposure. Building and maintaining close working relationships with business partners and ensuring alignment to group standards and policies. Developing IT governance model and processes to achieve a flexible, efficient approach continuously improving processes and aligning with group governance to maximize effectiveness. Lastly, work collaboratively with other corporate oversight functions to identify and implement consistent and effective approaches to risk governance and control-based activities.

Primary Role Description

• As a member of the Global Technology Services team, partners closely with business executives to develop the IT Governance and PMO supporting the Global Technology functional areas.
• This position is to facilitate and expedite some of the Global IT Governance and PMO pillars such as resource controlling, finance, procurement, service portfolio, KPI / OKR tracking, and more.

Key Responsibilities

Governance:

• Create a Center of Excellence in alignment with Project Management
• Build processes for quality standards and company requirements.
• Implement Operational efficiencies to meet or exceed the Organization goals.
• Develop, implement, and govern program management processes, tools, templates, policies, and metrics.
• Manage the risk, issue, and change resolution process, and work with other leaders to take corrective action as needed.
• Ensure contract compliance and reporting.
• Ensure compliance with all relevant policies, procedures, and regulations.

Managerial skills

• Expert knowledge of organizational strategies and needs
• Strategic and analytical mind used to determine relevant KPIs in service of company objectives.
• Expert knowledge of the creation of frameworks, user guides, processes and systems optimized to efficiently reach organizational goals.

Soft skills

• Productive communication skills towards PMO Executives, motivating them within the implemented framework.
• Constructive feedback techniques
• Staying up to date with current trends and technological innovations relevant to the company’s objectives

Basic Qualifications

• Bachelor’s degree in computer science or equivalent experience.
• Minimum of 10 years of diverse and relevant experience.
• Experience with performance metrics and measures, customer assessment, cost/benefit analysis, benchmarking, process mapping/simulations, data collection, problem identification
• In-depth knowledge of tools, concepts, methodologies and techniques of business process reengineering, change management
• Good presentation, verbal and written communications skills
• Diligent, resourceful and able to multitask in a dynamic, fast-paced work environment
• Meticulous in planning and tracking.
• Familiarity with tendering procedures and managing IT budgets would be an advantage
• Good command in English, Korean is preferred.

Preferred Qualifications

• 10+ years or more of project management
• 5+ years or more of IT governance management
• Professional knowledge on multiple information technology domains
• Ability to translate business requirements into IT services and operations by writing down detailed implementation plan
• Experience in contract negotiation with global IT partners
• Strong in negotiation and facilitation with excellent communication skills with senior leaders
• Working within a well-defined service management environment based around ITIL practices
• Experience of global matrix environment.

Recruitment Process & Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.