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[Coupang] Executive Travel



Seoul, South Korea
Posted on Thursday, June 13, 2024

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

As an integral part of Coupang’s Global Mobility and Global Business Travel (GM/GBT) team, the Executive Travel role will support the Head of GM/GBT with the end-to-end Executive Travel planning and operations. The ideal candidate is very experienced in VIP protocols and C-suite business travel, liaising closely with travel providers and other key vendors and stakeholders to create exceptional travel experiences. The ideal candidate thrives in a fast-paced, rapidly changing environment, is highly attentive detail, and has a positive can-do attitude under very high expectations with tight timelines.

Key Responsibilities

  • Travel planning and booking for the Executive Travel (SVP+) program
  • Conduct detail-oriented research on key elements of travel destinations and/or high-profile company events
  • Manage executive travel vendors, including travel agencies, hotels, and ancillary travel services providers, liaising closely with Global Business Travel team
  • Provide outstanding customer service, including resolving any issues or escalations efficiently
  • Collaborate proactively with Security, Executive Assistants, and other stakeholders
  • Lead the reporting and monitoring of the program’s travel data and trends, regularly assessing the program to mitigate compliance, operational, employee well-being and financial risk
  • Proactively stay informed of industry and functional specialty areas, researching best practices and benchmarks, notable trends in order to create a program that is best in class
  • Collaborate on Global Mobility, Global Business Travel and other HR team initiatives and projects as assigned

Essential Qualifications

  • Minimum of 5 years of corporate in-house C-suite global business travel coordination experience (including managing travel within Asia and the US)
  • A track record of experience taking initiative and working independently, in addition to collaborating effectively as a team-player, building relationships with cross-functional teams
  • Travel management experience at multinational corporates, startup, corporate event management companies would be a plus
  • Highly organized and detail-oriented skills to ruthlessly prioritize and manage multiple complex projects and tasks
  • Agile and flexible to the needs of rapidly changing environment
  • Ability to handle high-pressure deliverables and resolve urgent issues, with a strong sense of accountability, judgment, and excellent problem-solving skills
  • Impeccable customer service, emotional intelligence, and high degree of discretion and confidentiality
  • Strong written and verbal communication (Professional level Korean and English) including tact and diplomacy
  • Willingness to work flexible hours, including nights and weekends as needed
  • Proficient in Microsoft Office Suite and confident in their ability to learn, navigate and leverage other systems and travel technologies for optimal efficiency

Recruitment Process & Others

Recruitment Process

  • Application Review - Phone Interview - Virtual Onsite Interview – Offer
  • The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
  • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

  • This job posting may be closed prior to the stated end date for application if all openings are filled.
  • Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
  • Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
  • Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice

Document Return Policy (This notice MUST be included in a job posting in Korea only to comply with the Fair Hiring Procedure Act.)

  • This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
  • A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
  • A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
  • In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.