Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year.

We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest growing e-commerce opportunities anywhere in the world.

Role Overview

Customer On-site Merchandising product team is responsible for creating an amazing search, discovery and shopping experience for Customers. We are obsessed with providing personalized experience to improve every step of the conversion funnel, helping customers to find the product they’re looking for and make the purchase.

Product Managers at Coupang are mini-CEOs with end-to-end ownership of a specific area. You will be responsible to rethink how our millions of Customers search, discover, and purchase items across our vast product selection. You will work closely with the design and engineering teams to create the best product search and discovery experience, from “intent” based shopping to delighting the Customer with serendipitous product discovery on every visit. You will leverage our data from machine learning, data mining, A/B testing, Customer feedback, and usability studies to validate new product features that improve the buying experience for our Customers. You will focus on delivering a world-class mobile-first shopping experience – over 80% of our traffic is on mobile!

What You Will Do

• Have a deep understanding of the Customer through both quantitative and qualitative analysis

• Own the product vision, strategy, roadmap and KPIs of a specific area of the Customer shopping experience

• Manage the entire product life cycle from inception to launch, including writing product requirements, defining use cases, and setting success metrics

• Drive alignment with a variety of stakeholders including executives, category leaders, business operations, and infrastructure teams

Basic Qualifications

• Analytical thinker who works well in a fast-paced, data-driven and highly ambiguous entrepreneurial culture

• Demonstrated ability to work with cross-functional teams and manage multiple projects

• Bias for action and willingness to get your hands dirty to get the job done

• Sound business judgment and proven ability to effectively communicate and influence others

• Superior verbal and written communications skills

• Bachelor's degree in Computer Science, Engineering or equivalent experience

Preferred Qualifications

• E-commerce or relevant marketplace experience

• Experience in launching consumer facing products in mobile

• Experience working with multiple teams across different geographies

• Startup experience

• Korean communication