Description

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

Global Operations Technology (GOT) organization is responsible for the systems that enable Coupang to reliably deliver to customers within hours of orders being placed. Global Ops Tech is on a mission to innovate logistics by building an efficient delivery network at breakthrough scale and speeds. As Staff Machine Learning Engineer in Global Ops Tech, you will leverage advanced algorithms to ensure ultra-fast deliveries are on time for Coupang customers even during the busiest times of the year. We are looking for engineers who can drive the direction of technology across multiple teams, leverage deep industry knowledge and use statistical and machine learning techniques to bring value to customers. The ideal candidates are pragmatic, resourceful, and embrace challenges that are seemingly impossible. The ideal candidates also have rich industry experience and a track record of delivering highly impactful projects.

What You Will Do

• Expertise in ML Ops and ML system design. Own and scale production-grade ML systems.
• Collaborate closely with the Operations and Product team to understand key business needs and formulate rigorous mathematical problems.
• Design features and build large-scale machine learning models and systems to improve network flow efficiency, for both inbound and outbound traffic.
• Develop algorithms and systems at scale to improve route efficiencies and predict accurate ETAs for goods transportations.
• Advance our AI capabilities (e.g. computer vision, NLP) by leveraging genAI and LLM models and improve operational efficiency for deliveries.
• Effectively lead projects across teams and mentor the junior team members.

Basic Qualifications

• Bachelors or Masters degree in a quantitative discipline: computer science, statistics, engineering, or equivalent
• 5+ years of hands-on experience in building end-to-end Machine Learning (ML) systems and in ML Ops, including exploratory data analysis, feature engineering, sampling, model training with ensemble learning and/or deep learning, model validation, testing, serving, deployment and monitoring
• Proficiency in machine learning algorithms such as logistic regression, random forest, gradient boosting trees, neural network, and etc.
• Experience in deep learning libraries such as Tensorflow, Pytorch, and/or LLM libraries such as HuggingFace is a big plus
• Strong coding skills in Python or Java. Experience in data analysis with SQL, Numpy, Pandas
• Familiar with CI/CD tools

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com ). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.