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Senior Sales Operation Specialist

Coupang

Coupang

Sales & Business Development
Taipei City, Taiwan
Posted on Oct 8, 2024

Role Introduction:

  • The Salesforce team is responsible for Salesforce, which is the foundation of workflow tracking and provides visibility in various business activities, and is responsible for overall planning/development/management to successfully execute the business strategy.

What you’ll be doing:

  • Performs the Salesforce Administrator role on Org with over 300 users.
  • Management of interworking between Salesforce and related systems
  • Analyze/communicate/design/feature introduction and implementation of business requirements
  • User training to improve user utilization and change management

Qualification:

  • You have at least 5 years of experience and at least 3 years of experience as a Salesforce Administrator
  • Who managed an organization with more than 100 Salesforce users
  • You know well about basic knowledge and operation details about Salesforce (Object, Profile/User, Approval Process, Flow, Process Builder, Workflow, Email, Report & Dashboard, Developer Console, SOQL, Deployment, Data Loader)
  • Those who have creative and analytical thinking and excellent problem-solving skills
  • Can collaborate and communicate with various stakeholders

Preferred Qualifications

  • Minimum 3 years of experience as a Salesforce.com administrator
  • Salesforce.com Admin (ADM201 and ADM211) certified
  • Sales Cloud, Service Cloud and Developer certifications preferred
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities
  • A documented history of successfully driving projects to completion
  • A demonstrated ability to understand and articulate complex requirements
  • Experience with nonprofit processes preferred
  • Previous experience working in a SCRUM or agile environment preferred
  • Visualization tool experience (Tableau, Power BI, etc.)