Director, Account Management

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

What you will do

As the Director of Marketplace Inbound (Seller Acquisition Marketing), you will play a pivotal part in Coupang’s Marketplace business. You are expected to manage a complex and fast paced organization while working with various stakeholders across multiple domains to establish short-term and long-term plans. You will manage teams responsible for acquisition marketing, self-service program activities for seller onboarding, and account management for sellers in the registration and launch stages. You will have to work effectively across organizations to influence the roadmaps of interdependent teams to delivery against marketplace acquisition goals.

Key Responsibilities

• Develops plans that drive revenue and financial improvements for the business.
• Managing sales, program, and marketing teams.
• Influence teams across hierarchies to deliver results.
• Ability to lead communication with leadership regarding progress to goals, plans to remove bottlenecks, and key business priorities.
• Think outside the box, wear multiple hats, and is excited by deciphering multiple urgent needs to deliver meaningful results whilst moving quickly.
• Managing multiple teams, including hiring and development.
• Sets and communicates vision, inspires, and aligns organization to business and customer strategy.

Basic Qualifications

• Experience with solving and finds measures to improve the overall performance of sales and marketing teams or overall business combinations.
• Experience leading a way/degree of strategical development of the business.
• Cultivates and maintains a culture of innovation, whilst having the ability to identify and simplify complexity that blocks innovation.
• Instilling a strong compliance culture whilst establishing a process to reduce risks. (Sets rules, a reporting and aligning process, etc.).
• Ability to meet tight deadlines and achieve effective results in a fast-paced and dynamic environment; effective multi-tasking skills are vital.
• Excellence communication/interpersonal skills, with the ability to build strong relationships and collaborate across teams.
• Strong project management skills, with the ability to lead cross-functional teams and deliver a result on time.
• Strong problem-solving mindset and logical data-driven thinking.
• Deep-dive and process-driven skill-sets.

Preferred Qualifications

• Experience in management consulting, financial services, or other analytical field
• MBA or advanced degree

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.
• https://privacy.coupang.com/en/land/jobs/

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.