Company Introduction

We exist to wow our customers. We know we're doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being a leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what's possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

As a senior leader, you will be responsible for improving Coupang's pricing operations that include processes for price determination, price monitoring and adjustments, market research and others. Your initiatives will include execution of market research programs, process and policy improvements programs, development of quality frameworks, process automation, tooling enhancements. You will collect various data and collaborate with product, operational, engineering, catalog management and business teams within Coupang to find the fastest and most appropriate solutions for projects and ultimately improve consumer shopping experience.

What You Will Do

• Delivering programs to improve metrics related to quality and effectiveness of processes supporting Coupang pricing strategy, including market research, process improvement plans, modifications of pricing systems owned by partners.
• Analyzing data and conducting market research to identify pricing, retail and e-commerce trends that should translate to Coupang's pricing strategy and operational processes.
• Defining quality assurance frameworks, introducing practices for ensuring the highest operational standards, and running operational audits.
• Introducing changes to operational processes and systems to improve operational efficiency, consumer experience, and support the organization's growth and long-term goals.
• Collaborating with product, operational, engineering, business teams to establish and prioritize operational initiatives and prioritize them.
• Establishing and managing a team of operational experts to support the organization's operational objectives.

Basic Qualifications

• 10+ years of experience in operation-related roles, incl. hands-on responsibility for the set-up, execution of operational processes, delivery of improvement programs, with strong focus on accuracy and detail in operational processes.
• Strong skills in managing projects from inception to completion, with demonstrated ability to lead multiple teams to deliver results within time constraints.
• Experience in leading change initiatives and fostering a culture of continuous improvement across many teams.
• Demonstrated top-class people management skills, ability to mentor and guide team members, experience of building teams while fostering a collaborative and high-performance work environment.
• Experience in conducting hands-on deep dives into issues, identifying root causes, and proposing practical solutions; ability to synthesize information quickly, extract key insights, and present insights to director-level stakeholders or higher.
• Proficiency in data analysis tools (e.g., Excel) to drive pricing decisions and measure the impact of pricing strategies.

Preferred Qualifications

• Knowledge of English and Korean - th role will work with English-speaking senior leadership and partners.
• Previous experience in the pricing domain in the e-commerce environment, understanding of financial principles related to pricing strategies, including cost analysis and profit margins.
• Experience with market research and competitive analysis frameworks and tools to inform pricing decisions.
• Experience in policy development, SOP definition, defects detection, process tuning with automation
• Knowledge of machine learning and deep learning models, especially in the context of improving pricing operations.
• Familiarity with automation tools (e.g., RPA software) to streamline pricing operations and reduce manual tasks.
• Proficiency in project management software (e.g., Asana, Trello, Jira, Microsoft Project) to provide visibility into project sand collaborate with teams.
• Knowledge of methodologies like Lean, Six Sigma, or Kaizen to drive efficiency in pricing operations.

전형 절차 및 안내 사항

전형 절차

• 서류전형 - 전화면접 - 화상면접 – 평판조회 - 최종 합격
• 전형절차는 직무 별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다.
• 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내드립니다.

참고 사항

• 고용형태는 정규직으로 수습기간 12주를 포함합니다.
• 본 공고는 모집 완료 시 조기 마감될 수 있습니다.
• 지원서 내용 중 허위사실이 있는 경우에는 합격이 취소될 수 있습니다.
• 보훈대상자 및 장애인 여부는 채용 과정에서 어떠한 불이익도 미치지 않습니다.
• 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반 사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.

개인정보 처리방침

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다.
• https://www.coupang.jobs/kr/privacy-policy/

서류 반환 정책

• 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
• 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
• 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 채용팀 ( recruitingops@coupang.com ) 으로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
• 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.