Director, Manpower Planning & Process Innovation
Coupang
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.
Position: Director, Manpower Planning & Process Innovation
Director, Planning & Process Innovation in Coupang is responsible for overseeing the strategic planning and management of Coupang’s workforce to ensure that it has the right talent in the right positions at the right time. We are seeking an experienced Workforce Planning Leader to create and deliver a comprehensive and innovative workforce planning and execution solution. You will own the end-to-end people processes required for Coupang Fulfillment Centers to have the right people, with the right skills, in the right place, at the right time to provide a great customer experience at an optimal cost. This role focuses on three areas (Capacity Planning, Workforce Management, and Program Management) to drive the business operational cadence using strategic planning sessions and business reviews with cross-functional teams. You must also be able to build strong cross-group working relationships and demonstrate exceptional leadership skills as part of guiding consensus across the topics associated with headcount management and guiding the organization through adoption and change management.
What you will do?
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Manpower planning charter for BAU & Peak days for Coupang Fulfillment centers. Estimate the hiring risk for Future growth of Coupang Fresh & Core businesses. Would work closely with Business/Ops/HR/ Finance partners/ leaders to ensure daily manpower hiring goals is met and capacity is available to meet the demand.
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Work with marketing/ HR team to come up effective hiring channels / promotion programs.
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Work with Internal stakeholders like Process/ Control tower/ S&OP teams to plan and mitigate manpower related capacity risk.
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Drive Weekly Business review meeting related to manpower planning.
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Work with Senior leadership team to come up with Future manpower planning strategies in line with growth targets.
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Build Competitive insights to help HR plan a local hiring strategy.
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Own the manpower incentive plan and take daily calls on providing Incentive to fill the manpower gap. Track the budget expenditure and ROI monitoring.
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Come up with a strategy to increase weekly / monthly employee churn out rate.
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Employment data analysis and management & come up with a business insight to drive actions.
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Build long term manpower planning capability by working with product team and other stakeholders.
Essential Qualifications:
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Bachelor’s degree in business, Human Resources, or a related field. Master's degree preferred.
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8 to 12 years of work experience mainly in Process and Planning domain. E commerce/ Start up experience would be an added advantage.
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Strong analytical skills, with the ability to translate data into actionable strategies.
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1-2 years of experience with data querying languages (e.g., SQL) is preferred.
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Ability to foster collaborative relationships across diverse teams and functions.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.