We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Job Title: Senior Seller Operation Manager (Seller Onboarding)

What will you do?

We are looking for an Account Management Operations to join our e-commerce marketplace business. The Account Management Operations t will focus on supporting daily operations, ensuring smooth and efficient processes, and enhancing the overall seller experience.

Responsibilities:

• Support daily operations for major sellers, including managing sales and promotions to achieve monthly targets.
• Communicate effectively with sellers through face-to-face, phone, and written communication.
• Maintain a customer-centered approach to continuously exceed goals.
• Understand sellers' businesses and apply necessary business ideas to practice.
• Collaborate closely with related departments and engage in active team communication to achieve business goals.
• Monitor and analyze data to support seller growth and operational efficiency.

Qualifications:

• 5 years of experience in managing operations or account management in an e-commerce or related industry.
• Strong communication skills, both face-to-face and written.
• Ability to understand and respond to fast-moving business directions.
• Proficiency in data management and analysis.

Preferred Qualifications:

• 5 years of experience in the same or related industry.
• Experience using tools such as Salesforce and Genesys.
• Fluency in business English.

Recruitment Process:

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider:

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.