Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Role Overview:

We are looking for a Senior Manager, Seller Performance, with a strong record of achieving results and leadership experience to own and execute strategic, cross-functional operations and projects. You and your team will lead programs, process improvements, and seller performance activities related to ensuring the highest level of sales and Seller experience through the efficient and accurate planning and execution of our business.

In this role, you will be responsible for leading the Seller Performance Program and Analytics team for the Marketplace business. This role requires working with seller teams, planning and finance teams, marketing, business intelligence, product, and operations to define requirements and implement process and program deliverables.

What You Will Do:

• Build the strategic vision for Marketplace business operations and planning platforms for innovative programs and ensure design infrastructure and technology solutions are in-line and fully scalable with evolving business strategies.

• Leverage the platform and manage seller performance functions, optimizing and scaling sales.

• Communicate sales team and program performance, articulating root-cause analysis and linking to specific improvement activities.

• Drive creation of quality initiatives, process change initiatives, and other program initiatives to meet and exceed business plans.

• Analyze the market business dynamics, evaluate and build internal capabilities to constantly evolve strategies for growth and improve customer and seller experience.

• Provide strategic direction to product and engineering teams of Sales and Seller business requirements to drive sales attainment metrics for the business.

Basic Qualifications:

• 7-10 years of combined experience in B2B sales, operations, and data analysis or commensurate experience.

• Experience in team and program management, business planning, and process improvement teams.

• A track record of successfully delivering results, starting up new programs and initiatives, and delivering projects on-time and within budget.

• Outstanding attention to detail; exceptional problem-solving and analytical skills.

• Excellent communication skills and the ability to influence people and gain results outside of a direct reporting line.

• Ability to operate both strategically and tactically in a high-energy, fast-paced environment.

Preferred Qualifications

• Experience working with sales, product, and operations teams in global locations.

• Strong verbal and written communication skills in English

• Familiar with TW marketplace business industry.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/