We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

We are seeking a skilled and proactive Fraud Operation Specialist to join our team. As a Fraud Operation Specialist, you will play a critical role in safeguarding our company against fraudulent activities and ensuring a secure environment for our customers. Your expertise will be crucial in designing fraud detection rules, reviewing and analyzing fraud detection results, and collaborating with international fraud detection teams. Your work will directly impact our ability to protect our customers' interests while maintaining a positive customer experience.

- Analyze and assess flagged transactions or activities to determine their legitimacy and potential fraud risks.
- Fine-tune fraud detection systems to minimize false positives and avoid unnecessary disruptions to genuine customer transactions.

- Work closely with our international fraud detection counterparts to share best practices, insights, and coordinate efforts in detecting global fraud trends.
- Participate in cross-team meetings and initiatives to enhance fraud detection strategies and technologies collaboratively.

- Conduct fair, impartial, and timely investigations into suspected fraudulent activities.
- Gather and analyze evidence and data to establish the facts surrounding each case.

- Summarize investigation findings and present clear and concise reports with actionable recommendations.
- Communicate the results of investigations effectively to relevant stakeholders and management.

- Effectively manage a diverse caseload of fraud investigations and prioritize tasks to meet deadlines.
- Coordinate field assignments, when necessary, to gather additional evidence and information.