We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position: Principal, Compliance (Trust & Safety)

The Trust & Safety Compliance Specialist identifies and solves the problems that challenge the integrity of our business products, safety of users and the experience of our customers. The Trust & Safety Compliance Specialist protects the Coupang marketplace and businesses from IP infringement, seller and consumer abuse, listing non-compliances, and fraud risks. The Specialist captures the big-picture of risk and works cross-functionally and globally with partners to combat abuse and fraud cases with urgency. The Trust & Safety Compliance team monitors the company’s risk management activities and plays a pivotal role in establishing policies and setting standards for mitigating abuse and fraud.

What will you do?

• Provide oversight and monitoring of risk management activities
• Establish policies, standards, and procedures for risk management and conduct risk assessments to ensure that the businesses comply with applicable laws, regulations, and internal policies
• Collaborate with partner teams including Compliance, Legal, Operations, Product, and Engineering to address fraud and abuse scenarios
• Stay informed about the regulatory landscape, industry trends, norms and best practices, and internal operations and communicate solution based recommendations to stakeholders
• Strive to know the business better to enable Compliance to provide and assist with appropriate and relevant support
• Proactively discover new and emerging threats by reviewing data for anomalies
• Set priorities by sizing issues through data discovery and reporting back to senior leaders with recommendations
• Lead design and operationalization of risk management frameworks, strategies, and methodologies (e.g. measurement, and modeling) and scenario analyses
• Collaborates with data analysts to create and design regular reporting that tracks progress of programs and projects and uses this reporting to update senior leadership
• Audit operational work to ensure compliance with internal standards and for discovery of needed enhancements

Essential Qualifications:

• 10+ years of experience in operations, compliance, audit, or consulting within a risk management and/or fraud prevention discipline
• Experience with risk controls frameworks (e.g. business risk assessments, regulatory reviews) and translating regulatory requirements into operational procedures
• Excellent problem-solving, and attention to detail skills with experience solving problems across multiple functions and stakeholders
• Ability to transform policy requirements to operational activities within a complex risk management environment
• Experience working in a fast-paced environment with demonstrable multi-dimensional stakeholder management capabilities
• Experience in project/program management (e.g. interpersonal, verbal, written communication)

Preferred Qualifications:

• Experience working in an eCommerce environment a plus
• Experience in risk modeling or scenario analysis a plus
• Proficiency in English a plus

Recruitment Process

• Application Review - Technical Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.