We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position: Manager,External Fulfillment Management

What You Will Do:

• Safety and Legal - Ensure compliance with legal and regulatory requirements, including safety, quality, and labor regulations
• Leadership - Lead and develop a team of Operations Associates, providing guidance, coaching, and mentorship to foster professional growth and achieve departmental goals.
• Collaboration - Develop and maintain strong relationships with the vendor partners, driving operational excellence, and ensuring compliance with agreed-upon service level agreements.
• Delivery - Oversee the Vendor operations, ensuring smooth and efficient execution of all processes related to inventory management, order fulfillment, and product delivery.
• Continuous improvement - Monitor performance metrics, conduct root cause analysis, develop action plans. Drive continuous improvement initiatives of operational processes to enhance efficiency, reduce costs, and improve customer satisfaction.
• Planning - Collaborate with cross-functional teams, such as Merchandising, Logistics, and Finance, to forecast demand, optimize inventory levels, and maximize sales opportunities.
• Problem solving - Collaborate with technology teams to identify and implement system solutions to automate manual processes and optimize operational performance.
• Proactively approach - Stay updated with industry trends, best practices, and technology advancements, proactively identifying opportunities to streamline operations and improve customer experience.

Essential Qualifications:

• Bachelor's degree in Operations Management, Supply Chain Management, Logistics, or a related field.Minimum of 5 years of experience in logistics management, preferably in a fast-paced ecommerce or retail environment.
• Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Excellent analytical and problem-solving abilities, with a data-driven mindset.
• Proven track record of driving process improvement and operational excellence.
• Exceptional communication and negotiation skills, with the ability to build and maintain strong relationships with external partners.
• Familiarity with warehouse management systems (WMS) and transportation management systems (TMS) preferred.
• Proficiency in English, both written and verbal.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.