Role overview

The team is looking for a Program Manager who is customer-obsessed, motivated, has a bias for action, and can think systemically to bring to life new areas of business for the team. This role will work closely with cross-departmental teams to build operational plans to launch and scale new initiative programs. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities, and strong business acumen.

Additionally, this candidate will be a self-starter, comfortable operating in ambiguous environments, and will own working with multiple operational processes across a wide range of stakeholder teams. The candidate will have a successful track record of collaborative relationship building, program and project management, leading projects and teams, and reporting and analysis capabilities.

What you will do:

• With improving catalog quality in Taiwan Coupang Marketplace in mind, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible.
• Manage a team of 10-15 contractors (daily attendance, performance monitoring and evaluation, workload management etc)
• When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts.
• Drive improvement in operational performance and lead projects to further expand our business and enhance both our customer’s and partner teams experience.
• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross-functional project teams and program stakeholders.
• Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.
• Ensures that multiple projects within the program roadmap meet specified timelines to deliver results.

Basic Qualifications:

• 4 years of experience in program/project/process management or business operations preferably in the e-commerce industry.
• English speaking and writing skills are a must.
• Highly analytical, detail-oriented, strong business sense, and willingness to work within a fast-paced and growing environment Excel skills
• Ability to gather, analyze, and organize large amounts of data and provide insight and recommendation
• Strong Excel skills

Preferred Qualifications:

• 1 year of people management experience.
• SQL or other data-building experience is a strong plus.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.