Product Analyst (Mandarin Required)

Product Analyst for Search and Discovery

Description

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Coupang is looking for an enthusiastic Senior Product Analyst who acts as a “customer in the room” to join our Search and Discovery (“S&D”) team. As a Senior Product Analyst for Search and Discovery Team, this person will work directly with senior leaders, Product Managers, Data Analysts, and many engineers located across the globe. You will collaborate with the S&D team members in the Asia time zone. Most about the job is about understanding customer problems, status analysis and finding opportunities, through detailed query analysis, case study and evaluations. You will need to dive deep into real world user queries, trying to understand user intent and context, analyze root causes, identify patterns and opportunities where we can make a difference.

The candidate is expected to be a fast learner with experience working with little to no guidance using sound judgement in a fast paced, goal-oriented, and ever-changing work environment. They will also have strong prioritization abilities to complete a high volume of complex tasks autonomously, and a history of establishing mechanisms to simplify or streamline processes and establish structure. The ideal candidate will be a ruthless problem solver with the demonstrated ability to communicate and respond effectively and efficiently while maintaining flexibility, and most importantly grace under pressure.

Responsibilities

• Analyze the quality of search results, starting from understanding the customer intent (semantic intent and not just literal meaning of the key words) behind the search query (including and cultural context), evaluating whether top search results satisfy the search intent, identifying defects and customer pain points
• Actively utilize analytics/debugging tools to understand the root causes of search defect (search defect: a case that search result does not satisfy customer intent) , properly categorize and work with engineers to analyze root causes
• On behalf of the customer, by actively bringing customer voice in the discussion, drive the user experiment improvement
• Training and evaluation data quality is important to machine learning models, this role would be responsible for managing data labeling tasks, working with in-house labeling team and outside vendors to ensure the productivity and quality

Preferred Qualifications

• Strong data-driven problem solver who keeps asking why until fully understanding the root causes
• Ability to work well collaboratively and under pressure. Proven attitude to move with urgency
• Willingness to learn up-to-date search technologies and understand how search system works
• Detail-oriented, ability to complete work assignments with high quality
• Fluent in working with data using Excel
• Work experience in eCommerce companies is a strong plus
• Familiar with Taiwan culture, users and market is a strong plus
• Work experience in these areas is a plus: search quality, data labelling, content moderation, product analysis

Basic Qualifications

• Strong written and verbal communications in English/ Chinese
• BA/BS Degree
• Minimum of three years of work experience
• Experience working globally for a large, tech, and/or start-up company is a plus
• Language skills, fluent spoken English is required, Chinese is mandatory

[Recruitment Process and Others]

Recruitment Process

• Application Review - Phone Interview - Virtual Onsite Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team