Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

The role of the Endpoint Architect is to analyze current endpoint technology stacks and assess the overall endpoint solution architecture to match technical solutions to organizational vision and strategy. This position is primarily responsible for the development of an endpoint management vision by designing architectural roadmap utilizing the industry best practices and solution options in alignment with the business objectives of the organizations. The Endpoint Architect is a thought leader who understands scalable endpoint architecture and who sets and manages performance expectations for Coupang overall endpoint devices and systems to optimize the company’s end user experience.

The Endpoint Architect reviews, designs, and manages complex endpoint device infrastructure and develops scalable enterprise-wide endpoint technology solutions across multiple platforms such as Windows OS, MacOS and Chrome OS while collaborating with End User Service, Unified Communications & Collaboration, Global Applications, IT infrastructure and InfoSec teams to develop advanced systems that move Coupang Corporate IT’s capability up to the next level.

The Endpoint Architect will directly report to Head of End User Technology and closely work with other IT functional leaders in Corporate IT to identify, recommend, develop, implement, and support cost-effective technology solutions and optimal operating model in line with the organization’s strategic vision.

What You Will Do

• Build, design and architect endpoint technology solutions and roadmap at the company-wide level.
• Define and lead strategy, tactical planning and execution for scalable and reliable endpoint systems that optimize the end user experience and endpoint device management.
• Strengthen Coupang’s endpoint management and operation and establish governance model to make systematic process and policy for Corporate IT.
• Continue to study and adopt new technology and solutions to enable scalable endpoint systems and enhance stable performance & end user experience.
• Build various of endpoint systems and solutions that are seen as best practices in the industry.
• Advise company-wise technical challenges and present new method on industry
• Oversee global endpoint productivity and solve the ultimate IT problems.
• Innovate from experience to unknown solutions. Work with inside and outside experts to build industry best practices and standards.
• Drive innovation and collaboration between technology and operations in order to meet business requirements.
• Hold accountable for having a transparent communication process that enables any stakeholders within Coupang to keep track of what and how you're doing
• Be unbound by system and organizational boundaries when it comes to problem-solving and determining what is best for the business at all levels.
• Engage with Corporate IT stakeholders across the group, understanding their needs and working through the complexity and conflicting goals.
• Establish and manage end-to-end processes with various stakeholders in collecting, evaluating and fulfilling their requirements.
• Create processes and standards for selection, implementation, and support of endpiont solutions and systems.
• Align processes, roadmap planning and department goals with overall strategy
• Provide support and insight into significant organizational changes
• Evaluate, plan and provide leadership to strategic technology initiatives
• Be able to clearly explain IT systems/solutions problem to peers, cross-functional teams, and company-wide, with data and analysis providing detailed feedback and solutions.
• Establish entire annual project portfolio plan for Corporate IT with stakeholders, track and manage project resources & status regularly
• Collaborate with IT leadership team on business analytics initiative and provide expertise for transformative analytics that can be leveraged to help Corporate IT move up to the next level in the digital transformation capability from endpoint perspective.

Basic Qualifications

• Bachelor's degree in a technical field and/or business required.
• 15+ years experience in a successful IT leadership role within a large-scale enterprise
• An in-depth understanding of technologies and practices relevant to Endpoint Architect role
• Demonstrate ability to lead cross-departmental collaboration on strategic initiatives
• Excellent communication and follow-up skills and very engaging interpersonal skills
• Proven track record of working cross-functionally across multiple teams.
• Broad and depth of experience providing various endpoint architecture of systems including on-premise and SaaS based solutions.
• Ability to work with multiple groups and track priorities in an ever-evolving environment.
• Communicate effectively with executive management to ensure vertical operational alignment.
• Strong knowledge of project management principles.
• Proficiency in both Korean and English

Recruitment Process and Others

Recruitment Process

• Application Review - 1st (Virtual Onsite) Interview - 2nd (Virtual Onsite) Interview - Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.
• https://privacy.coupang.com/en/land/jobs/

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.