Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

We're seeking an experienced System Engineer to manage and integrate client engineering tools, focusing on Mac and Windows environments. The ideal candidate will be a subject matter expert in system engineering, with hands-on experience with tools like ManageEngine and CrowdStrike. This role requires strong technical expertise, problem-solving skills, and excellent communication abilities.

Experienced at a level of Staff Engineer to lead the support and introduction of new IT technologies for End User Computing (Linux, Thin client, Client engineering) in our Fulfillment Operations. The ideal candidate will have a strong technical background, leadership skills, and experience in managing technology operations for large corporates.

What You Will Do

• Manage and integrate client engineering tools, including : ManageEngine (Desktop Central, Asset Explorer), CrowdStrike (Falcon Insight, Falcon Prevent), Other client engineering tools (e.g., SCCM, Intune, Jamf)
• Develop and maintain technical documentation for client engineering tools and processes
• Troubleshoot complex issues with client devices, servers, and networks
• Collaborate with IT teams to ensure seamless integration of client engineering tools with existing infrastructure
• Conduct root cause analysis and implement corrective actions to improve client engineering processes
• Provide technical guidance and support to junior engineers and IT staff
• Ensure compliance with company IT policies, procedures, and standards

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 12+ years of related work experience.
• Minimum 5 years of experience in system engineering, preferably in a large-scale environment
• Technical certifications (e.g., MCSE, CompTIA Server+, CompTIA Security+)
• Strong knowledge of Mac and Windows client operating systems, System servers (e.g., Active Directory, DNS, DHCP), Networking fundamentals (e.g., TCP/IP, switches, routers) and Client engineering tools and technologies (e.g., SCCM, Intune, Jamf)
• Excellent problem-solving, analytical, and communication skills
• Ability to work independently and as part of a team

Preferred Qualifications

• Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud)
• Knowledge of IT service management frameworks (e.g., ITIL)
• Experience with automation tools (e.g., PowerShell, Python, Ansible)
• Familiarity with cybersecurity best practices and threat management

Recruitment Process and Others

Recruitment Process

• Application Review - 1st (Virtual Onsite) Interview - 2nd (Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.
• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below.
• https://privacy.coupang.com/en/land/jobs/

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.