Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position : Last Mile Specialist
Tracking and monitoring the Coupang logistics services in Taiwan and help to scale up the same.

What will you do?

Manage 1P/3PL logistics vendors' daily/weekly performance including shipments, returns, customer escalations, billing and others.

1. Daily tracking of vendors performance 1P/3P including deliveries, damages, losses, etc.
2. Communication with vendors for issues/escalations as well as getting capacity related updates (especially for 1P quick flex).
3. Monitor vendors' performance and delivery rates and highlight/solve issues along with vendors teams.
4. Manage internal communication with stakeholders including FC, outbound teams, finance, capacity planning, customer service and others.
5. Work on vendors' payments cycle (1P/3P) including data and reporting.
6. Main requirements include:
- Proactive personality, willing to learn and adapt to change
- Excel experience (Pivot Table, Mapping ..etc),
- Quick on-the-spot response and the ability to quickly determine work priorities
- Good communication and problem-solving skills
- Other bonus points include: English Writing and Speaking (Basics)
- Transportation background (3PL background preferred), Can also adapt to the on-site environment of the logistics center if necessary.
7. Holiday shifts required to cover operations with 1P/3P vendors.

Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.