We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Position: Staff IT Operations Engineer

What You Will Do

• Manage and maintain IT devices, including desktops, laptops, handheld devices, printers and handheld devices.
• Configure, allocate, and troubleshoot IT devices to enhance their useful life.
• Monitor and perform maintenance tasks, including system lifecycle management.
• Troubleshoot L1 and L2 issues with IT end-user client devices, networks, and servers.
• Develop and maintain technical documentation, including process documents, policies, and procedures.
• Conduct root cause analysis and implement corrective actions to improve services.
• Collaborate with business stakeholders to understand their IT requirements and provide support.
• Ensure compliance with company IT policies, procedures, and standards.
• Plan and operate IT services and continuously improve the relevant processes for a stable IT end user support onsite.
• Purchase and install IT endpoint devices, Consumables
• Operate and provide maintenance support in IT endpoint/network equipment and devices
• Manage IT assets and report regularly
• Perform continuous KPI monitoring and tasks control for an efficient IT operation
• Work with stakeholders (technical teams) and relevant business teams Troubleshooting and monitoring LAN/WLAN/WAN activities and utilization and work with vendor
• Technical Support engineers to resolve issues
• Basic networking problem resolution and managing incident response tickets within an Enterprise ticketing system Identify, report, and resolve poorly performing system issues using agreed troubleshooting tools and processes
• Work with internal/external IT teams to implement/execute change requests and support in-house IT projects
• Good at stakeholder & vendor management

Technical Qualifications:

• Experience in ITIL-based IT service operation or Infrastructure Workplace project
• Experience in launching corporate or manufacturing buildings under supervision.
• Experience in providing support to fulfillment/delivery/customer service center.
• 5-7 years of experience in IT operations, preferably in a manufacturing, R&D, automotive, or logistics environment.
• Experience in operation and configuration of IT devices and asset management (PC / Printer / VC / Network equipment, etc.)
• Experience in Windows/Endpoint/MDM security program, Active
• Directory, Wired/Wireless network and other IT infrastructure support Have great interpersonal skills, strong verbal and written communication
• Basic background in network administration and architecture
• Good understanding of access control models and network security
• Basic experience with network diagnostic, monitoring and analysis tools
• Desired Microsoft or Cisco Certified if technical with hands on technical experience for Problem Management/Center of excellence etc.
• For process related credentials, the candidate should be 6Sigma Belt, Lean Certificate
• Driver License and Vehicle owned

Preferred Qualifications:

• Bachelor's degree in Computer Science, Electronics, or a related field. Technical diploma or certification in a relevant field.
• Certification in Lean, Six Sigma, Prince 2, CCNA, MCSE, or equivalent.
• Basic understanding of Active Directory, switches, firewalls, and servers.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in developing or operating logistics software (WMS/TMS)
• Experience in OOBE(Out of box experience) Project, Autopilot, DEP, ChromeOS, and so on.
• IT Service Outsourcing Management (SLA, Contacts, Reporting, KPIs)
• Remote IT Service tools and User self-service design experience
• Problem-solving ability based on dive-deep and think-systematically mindset

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.