Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Staff IT Operations Engineer

What will you do?

• Manage and integrate client engineering tools, including:

1. 1. ManageEngine (Desktop Central, Asset Explorer)
   2. CrowdStrike (Falcon Insight, Falcon Prevent)
   3. Other client engineering tools (e.g., SCCM, Intune, Jamf)

• Develop and maintain technical documentation for client engineering tools and processes
• Troubleshoot complex issues with client devices, servers, and networks
• Collaborate with IT teams to ensure seamless integration of client engineering tools with existing infrastructure
• Conduct root cause analysis and implement corrective actions to improve client engineering processes
• Provide technical guidance and support to junior engineers and IT staff
• Ensure compliance with company IT policies, procedures, and standards

Requirements:

• 5-7 years of experience in system engineering, preferably in a large-scale environment
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Technical certifications (e.g., MCSE, CompTIA Server+, CompTIA Security+)
• Strong knowledge of:

1. 1. Mac and Windows client operating systems
   2. System servers (e.g., Active Directory, DNS, DHCP)
   3. Networking fundamentals (e.g., TCP/IP, switches, routers)
   4. Client engineering tools and technologies (e.g., SCCM, Intune, Jamf)

• Excellent problem-solving, analytical, and communication skills
• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud)
• Knowledge of IT service management frameworks (e.g., ITIL)
• Experience with automation tools (e.g., PowerShell, Python, Ansible)
• Familiarity with cybersecurity best practices and threat management

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.