Team Description:

Coupang is seeking a highly experienced and results-driven Staff IT Operations Engineer to join our global Corporate IT team. This role will oversee critical end-user support functions, IT infrastructure operations, and process automation across domestic and international locations. The ideal candidate will possess deep technical expertise, excellent communication skills, and a passion for driving IT service excellence. This position reports to the Global Corporate IT Manager and plays a key leadership role in supporting Coupang's rapid growth.

Key Responsibilities:

• Lead and continuously improve IT services and endpoint operations.

• Analyze and automate high-volume service tickets for greater efficiency.

• Provide hands-on support for IT devices, infrastructure, and networking.

• Monitor LAN/WAN/WLAN systems and troubleshoot issues in coordination with vendors.

• Manage the full lifecycle of IT assets with regular reporting.

• Oversee the full IT Asset Management (ITAM) lifecycle, including procurement, deployment, maintenance, and decommissioning to ensure compliance, cost-efficiency, and data accuracy across the organization.

• Maintain IT asset Lifecyle policy and process for Coupang IT assets and report to IT leadership regularly.

• Collaborate with business stakeholders to align IT operations with business needs.

• Support IT change management and global IT project implementations.

Minimum Qualifications

• 7-10 + years of relevant IT operations experience.

• Strong proficiency in endpoint management, network troubleshooting, and IT asset management.

• Excellent interpersonal and communication skills.

• Solid understanding of Windows/macOS environments, Active Directory, and MDM solutions.

• Experience with enterprise ticketing tools (e.g., ServiceNow).

Preferred Qualifications

• ITIL or PMP certification.

• Experience supporting large-scale user environments.

• Familiarity with data center infrastructure components (e.g., UPS, CRAC, rack/power management).

• Proven ability to lead process improvements and service automation initiatives.