Job Description- Sr Staff Systems Engineer

Introduction

Coupang is re imagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year.

Job Overview

To ensure stable IT services, the IT Reliability Engineering team operates monitoring systems and processes for IT infra and applications. The team is responsible for ensuring and improving monitoring visibility. In the case of an event or incident, the team collaborates with the engineering team to resolve it and manage relevant metrics. To ensure the continuity of service, the team regularly conducts DR tests.

Key Responsibilities:

• Responsible for improving / maintaining monitoring services for IT Services (Application/ Infrastructure)
• Responsible for developing monitoring systems / factors complying with global trends
• Responsible for developing monitoring Saas Services (MS O365, ServiceNow, Zoom, Zscaler …)
• Responsible for Increasing Autodetection Rate / MTTD and Monitoring Maturity
• Analyze current monitoring level and define enhancement plan for rollout
• Handling incidents, reviewing tickets, and tracking recurrence prevention measures
• Regular reporting and management of related metrics and KPIs

Qualifications:

• Highly skilled monitoring system experts. (Zabbix, Dynatrace, Solarwinds, Grafana, Prometheus, NMS, etc.)
• Experienced with architecture & implementation for integrated monitoring systems / Dashboards (for Saas, Server, Network, AWS, Application, Facility and Endpoints)
• Understanding of Networks, Systems, Facilities, Applications, and AWS
• Approach and resolve unexpected situations such as incidents in a systematic manner.
• Competency for Analytics, Structurization, problem solving
• Strong Communication Skills

Preferred Qualifications:

• Infrastructure engineers with over 15 years of system/network/monitoring experience
• Relevant professional certifications.
• Experience with processes such as ITL, ISO20000, etc.
• Experience with IT infrastructure such as large-scale IDC, offices and fulfillment centers
• Proficiency in both spoken and written English