[Coupang] Performance Management Partner
Coupang
Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Design & Strategy
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Contribute to the design and evolution of the company's performance management strategy, ensuring it supports business objectives and employee development.
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Continuously refine goal-setting frameworks (e.g., OKRs, SMART goals) in collaboration with business units.
Cycle Management
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Own the end-to-end performance review process, including calibration, training, system readiness, and feedback mechanisms.
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Facilitate mid-year and year-end reviews, ensuring fairness, consistency, and meaningful developmental conversations.
Data & Insights
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Analyze performance data to identify trends, gaps, and opportunities for talent development.
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Provide actionable insights to HR and business leaders to improve team effectiveness and individual performance.
Stakeholder Engagement
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Serve as a trusted advisor to HR Business Partners and People Leaders on performance topics.
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Conduct training sessions and coaching on feedback, goal-setting, and performance improvement plans.
Continuous Improvement
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Evaluate the effectiveness of performance tools and systems, and recommend improvements or new platforms as needed.
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Stay abreast of best practices and trends in performance management, bringing forward innovative ideas to enhance employee engagement and impact.
Qualifications
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Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, or related field
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5+ years of experience in HR, with at least 2+ years focused on performance management or organizational effectiveness.
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Strong understanding of performance frameworks (e.g., OKRs, 9-box, continuous feedback models).
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Proficient in HR systems (e.g., Workday, SAP SuccessFactors, Lattice, CultureAmp).
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Analytical mindset with the ability to interpret data and make strategic recommendations.
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English Speaker - Excellent communication and facilitation skills.
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Experience in a fast-paced, high-growth environment.
Recruitment Process & Others
Recruitment Process
- Application Review - Phone Interview - Virtual Onsite Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
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Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
- Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
- https://www.coupang.jobs/en/privacy-policy/
Document Return Policy (This notice MUST be included in a job posting in Korea only to comply with the Fair Hiring Procedure Act.)
- This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
- A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
- A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
- In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.