Director, Program Management (Operations Excellence)

Company Introduction:

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always- on, high-tech, and hyper-connected world.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”

Description:

If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.

Coupang is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Essential Qualifications:

• Bachelor’s degree in business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field.

• 10+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience.

• Demonstrated experience leading and owning cross-functional programs.

• Extensive experience owning the design, implementation, and optimization of initiatives.

• Experience with data mining and data analysis.

• Confidence operating in a highly ambiguous and iterative business space.

• High attention to detail including proven ability to manage multiple, competing priorities simultaneously.

• Willingness to challenge and influence other stakeholders, including the organization leaders.

• Ability to think strategically and execute methodically, in a fast-paced environment where continuous innovation is desired.

• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.

• Ability to clearly communicate data insights to others.

Preferred Qualifications:

• MBA and work experience in dedicated project management.

• Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen.

• Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access.

• Demonstrated experience communicating data insights to others, including use of data visualization tools.