Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

We're seeking an experienced System Engineer to manage and integrate client engineering tools, focusing on Mac and Windows environments. The ideal candidate will be a subject matter expert in system engineering, with hands-on experience with tools like Jamf, ManageEngine and CrowdStrike. This role requires strong technical expertise, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Manage and integrate client engineering tools, including:
• ManageEngine (Desktop Central, Asset Explorer)
• CrowdStrike (Falcon Insight, Falcon Prevent)
• Other client engineering tools (e.g., SCCM, Intune, Jamf)
• Develop and maintain technical documentation for client engineering tools and processes
• Troubleshoot complex issues with client devices, servers, and networks
• Collaborate with IT teams to ensure seamless integration of client engineering tools with existing infrastructure
• Conduct root cause analysis and implement corrective actions to improve client engineering processes
• Provide technical guidance and support to junior engineers and IT staff
• Ensure compliance with company IT policies, procedures, and standards

Qualifications:

• 5-7 years of experience in system engineering, preferably in a large-scale environment
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Technical certifications (e.g., MCSE, CompTIA Server+, CompTIA Security+)
• Strong knowledge of Mac and Windows client operating systems, System servers, Networking fundamentals & Client engineering tools and technologies
• Excellent problem-solving, analytical, and communication skills
• Ability to work independently and as part of a team

Preferred Qualifications:

• Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud)
• Knowledge of IT service management frameworks (e.g., ITIL)
• Experience with automation tools (e.g., PowerShell, Python, Ansible)
• Familiarity with cybersecurity best practices and threat management