Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

Principal, Planning & Process Innovation in Coupang is responsible for overseeing the planning and management of Coupang’s workforce to ensure that it has the right number of people in the right positions at the right time. We are seeking a Workforce Planning Leader to create and deliver a comprehensive and innovative workforce planning and execution solution. This role will deliver superior customer experience by creating scalable processes to have right number of people at the right time with right skillset while keeping the cost optimal. This role will majorly focus on three areas 1) Capacity planning in order to have rightsized workforce 2) Process for best utilisation 3) Program management to scale these initiatives with the help of tech. This role will interface with FC, Finance, SnOP and HR functions and others. Role requires to have strong ability to decipher patterns in scattered data and convert that into actionable strategies. The role requires to build strong cross-group working relationships and demonstrate ability to bring consensus.

What You Will Do

• Manpower planning charter for BAU & Peak days for Coupang Fulfillment centers. Estimate the hiring risk for Future growth of Coupang Fresh & Core businesses.
• Own the manpower incentive plan and take daily calls on providing Incentive to fill the manpower gap.
• Track the budget expenditure and ROI monitoring.
• Work closely with Business/Ops/HR/ Finance partners/ leaders to ensure daily manpower hiring goals is met and capacity is available to meet the demand.
• Work with marketing/ HR team to come up effective hiring channels / promotion programs.
• Work with Internal stakeholders like Process/ Control tower/ S&OP teams to plan and mitigate manpower related capacity risk.
• Build Competitive insights to help HR plan a local hiring strategy (increase weekly / monthly employee churn out rate)
• Employment data analysis and management & come up with a business insight to drive actions.
• Build long term manpower planning capability by working with product team and other stakeholders.

Basic Qualifications

• Bachelor’s degree in business, Human Resources, or a related field. Master's degree preferred.
• 8+ years of work experience mainly in Process and Planning domain.
• Strong analytical skills, with the ability to translate data into actionable strategies.
• Ability to foster collaborative relationships across diverse teams and functions.

Preferred Qualifications

• Ecommerce / Start-up experience
• 1-2 years of experience with data querying languages (e.g., SQL)

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​