Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

JIKGU is Coupang’s cross-border shopping service, which guarantees delivery of goods shipped from US/CN/JP/HK to Korea and Taiwan within 3-5 days. Coupang provides a vast selection of high-quality products at reasonable prices through this end-to-end cross-border solution. We are scaling JIKGU significantly, with a particular focus on expanding our selection and infrastructure. To drive this expansion, we are seeking a high caliber Product Owner. The Product Owner, will be responsible for this cross-border offering and develop the technologies needed to attract, retain and grow Jikgu customers on our platform.

What You Will Do

As the Product Owner, responsibilities will include, but not be limited to the following:

• Define and drive the vision, strategy and success metrics to scale up Jikgu business for both Korean and Taiwan market – better purchase and post-purchase experience for customers, as well as faster speed and better price from Supply Chain perspective;
• Drive alignment with a variety of stakeholders, including sales and marketing executives, operations leaders, and engineering teams, to deliver on the above goals;
• Prioritize and create a roadmap of projects and initiatives, considering trade-offs and optimizing for customer experience;
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility.

Basic Qualifications

Key Experience

• 10+ years product management experience in e-commerce industry, ideally with both customer and seller side experience
• Experience and track record of delivering features and products at scale
• Analytical and problem-solving skills to find creative ways to cover come obstacles

Traits and Competencies

• Analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial culture
• Bias for action and willingness to get your hands dirty to get the job done
• Sound business judgment and proven ability to effectively communicate and influence others, including executive level reviews

Skills and Qualifications

• Experience working with global product development team
• Excellent written and verbal communication skills in English and Chinese

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/