Company Introduction:

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.

Role Overview:
We are seeking a dynamic and accomplished leader to join Coupang Taiwan as the Head of Onsite Merchandising. This individual will be responsible for building, leading, and mentoring a high-performance team of onsite merchandisers and designers. The role is pivotal in optimizing product discovery, improving the customer journey, and maximizing conversion across key customer-facing pages, including the homepage, category pages, and campaign experiences.

What You Will Do:

• Team Leadership & Development
  • Build and lead a cross-functional team of onsite merchandisers, visual designers, and content strategists.
  • Foster a high-performance culture focused on creativity, execution excellence, and data-driven decision-making.
  • Mentor and upskill team members through regular coaching, performance feedback, and development planning.
• Customer Experience & Performance KPIs
  • Drive continuous improvements in customer journey by optimizing layout, navigation, content, and product placements.
  • Own and deliver key performance indicators (KPIs) such as homepage CTR, category page engagement, and conversion rates.
  • Utilize A/B testing, customer behavior analytics, and heatmaps to identify and implement UX and UI enhancements.
• Business Collaboration & Supplier Enablement
  • Collaborate closely with category management, marketplace operations, and marketing teams to ensure timely and impactful supplier onboarding.
  • Streamline processes for launching supplier events, promotional campaigns, and exclusive product drops.
  • Ensure cross-functional alignment to drive revenue growth and campaign success.
• Onsite Calendar & Competitive Intelligence
  • Lead the planning and execution of the onsite merchandising calendar, aligning with local retail moments, category priorities, and seasonal opportunities.
  • Integrate the latest market trends, customer insights, and competitive benchmarks into all onsite planning activities.
  • Monitor competitor sites and global e-commerce trends to continuously evolve Coupang Taiwan’s onsite strategy.

Essential Qualifications

• Minimum 10 years of experience in e-commerce merchandising, digital product marketing, or online retail operations.
• Proven experience managing and scaling creative and/or merchandising teams in a fast-paced digital environment.
• Strong understanding of customer behavior, onsite UX principles, and funnel optimization tactics.
• Experience working cross-functionally with commercial, design, analytics, and technology teams.
• Fluent in Mandarin Chinese and proficient in English (verbal and written).
• Strong analytical mindset, comfort with data tools, and a bias toward test-and-learn methodologies

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have

submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/