Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Position: Seller Experience Insights & Enhancement

Position Overview

We will look at all seller experiences in Coupang and help you improve on the need for improvement through Insight

What will you do?

• Develop and manage training materials for all consultation skills in Seller Support (1P, 3P)
• Organize training operations for new business initiatives in Seller Support
• Training for new Seller Support Consultant / OSP agents
• Onboarding and training operations for new hires in Seller Support
  
  

Essential Qualifications:

• Bachelor's degree holder
• More than 2 years of experience working in the training/ e-commerce industry.
• Excellent MS Excel, MS Word, and PowerPoint skills
• Prior involvement in projects aimed at improving customer experience or operational processes.
• Fluent communication skills with related departments, both verbally and in writing
• Flexible handling of new and diverse tasks

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status. • We are proud to offer equal opportunities for all applicants.

Coupang 正在重新構想購物體驗，目標是讓每位顧客從打開Coupang 應用程式起至訂單送達家門的每一刻都驚嘆不已。

我們在台灣的包括「火箭速配」，以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品，並提供國際速配服務。

我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會，一同參與 Coupang 在台灣的成長，打造一個讓我們的顧客自問「沒有 Coupang，我該怎麼生活？」的世界。

職務概覽:

我們正在尋找一位充滿熱情與洞察力的教育訓練專員，負責優化Coupang所有賣家體驗。您將透過深入的洞察力，協助我們識別並改善現有流程，提升整體服務品質。

• 開發與管理訓練教材： 負責Coupang賣家支援團隊（包含1P及3P賣家）所有諮詢技能的訓練教材開發與維護。
• 新業務訓練營運： 規劃與執行賣家支援團隊新業務倡議的相關訓練活動。
• 新進人員訓練： 為新進的賣家支援顧問及OSP客服代理人提供專業訓練。
• 新人引導與在職訓練： 負責賣家支援部門新進員工的入職引導與持續性在職訓練營運。

招募條件:

• 大學學士學位
• 兩年以上教育訓練相關產業經驗。
• 精通Microsoft Excel、Word和PowerPoint。
• 曾參與提升客戶體驗或優化營運流程的相關專案。
• 具備與跨部門流暢溝通的書寫及口語表達能力。
• 能夠靈活應對並處理多元的任務。

招募流程

• 申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知
• 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動
• 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果

注意事項

• 若所有職缺皆招募完成，本公告可能在所示截止日期前關閉
• 若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知
• 酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會