Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

TW Pricing Operation is looking for an Operations Program Manager who is motivated, has a bias for action and can think systemically to bring to life new areas of business for the team. This role will lead a team of junior FTE and operators to work closely with various cross-functional teams to build, launch and scale new needle-moving initiatives that bring direct impact to Coupang price sharpness and the best shopping experience for our customers. This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities, innovation, and strong business acumen. An individual would succeed in the role is a strategic thinker, yet not afraid to roll up sleeves and getting hands dirty to ensure front-line executional excellence.

What You Will Do

• Create market research processes and frameworks to analyze data and help Coupang teams understand consumer experiences and make pricing decisions.
• Analyze operational data to identify issues and propose both short-term and long-term solutions to enhance the execution and efficiency of market research processes.
• Work with junior FTE and operators for daily operation.
• Analyze primary and secondary data from multiple data sources related to specific products, delivery conditions, sales channels, and market prices to assist in daily pricing decisions and recommend changes to pricing policies for retail products.
• Collaborate with partner teams (accounting, operations, product management, catalog, consumer experience, purchasing, and inventory) throughout various stages of the market research process.

Basic Qualifications

• 5+ years of experience in operational roles, incl. 3+ years with responsibility for the set-up of operational processes, oversight over process execution, delivery of improvement programs.
• Strong focus on accuracy and detail in operational processes and market research, with demonstrated ability to collaborate with multiple teams to deliver results within time constraints.
• Experience in conducting hands-on deep dives into issues, identifying root causes, and proposing practical solutions.
• Ability to synthesize information quickly, extract key insights, and present insights to senior manager- and director-level stakeholders.
• Proficiency in data analysis tools (e.g., Excel, Google Sheets) to provide insights, drive changes in operational processes and measure impact.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​