Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

Coupang’s Retail Product organization operates at the heart of what we do. As the Director, Business Analytics for Retail Systems, you will be instrumental in defining and executing data-driven selection and onboarding strategies that are vital to Coupang’s profitability and success. Reporting to the Sr. Director of Data Science and Analytics for the Retail Product domain, you will lead a team dedicated to delivering insights that inform our Retail Product initiatives related to selection.

In this role, you will develop comprehensive analytics strategies that align with our business objectives, collaborating with cross-functional teams to identify optimization opportunities. Your expertise in advanced analytics will enable you to create selection identification and onboarding systems and policies, ensuring our decisions are agile and informed by real-time data.

You will work closely with cross-functional teams across Retail Commerce, 3P Commerce, and Pricing to support decision-making and help develop key metrics. This role offers the opportunity to own, lead, and deliver projects from start to finish—collaborating with stakeholders and developers to ensure the highest quality and on-time delivery.

The ideal candidate will possess a deep understanding of analytics, experimentation, and strategic insights, with a proven track record in selection and Retail business analytics within e-commerce. Strong analytical skills, excellent communication abilities, and a collaborative spirit are essential for success in this fast-paced environment.

What You Will Do

• Lead and grow a high-performing analytics team focused on selection identification and onboarding strategy and operations.
• Define and execute the analytics roadmap aligned with company-wide strategic goals.
• Partner with cross-functional stakeholders to deliver actionable insights that drive revenue and customer trust.
• Identify and implement process improvements through data-driven automation and technology.
• Analyze market trends and competitor selection to inform strategic decisions.
• Ensure data quality and availability in collaboration with Data Engineering.
• Present key findings and recommendations to senior leadership.
• Stay current with analytics innovations and retail trends.

Basic Qualifications

• 10+ years of experience in analytics leadership roles within top-tier global tech or eCommerce companies.
• Proven success in driving business impact through data insights, experimentation, and strategic reporting.
• Expertise in analytical tools and languages (e.g., Python, R/SAS, SQL, Tableau, Power BI).
• Strong understanding of retail assortment planning, operations, and consumer behavior.
• Experience presenting to C-level executives and influencing strategic decisions.
• Bachelor’s degree in a quantitative field (Math, Statistics, Engineering, Economics); Master’s or PhD preferred.
• Exceptional communication skills with the ability to simplify complex data into business actions.
• Hands-on leadership style; comfortable diving deep into technical details.
• Strong project management and prioritization skills in fast-paced environments.
• Critical thinker with a structured approach to solving ambiguous problems.
• Proven ability to mentor and develop high-performing analytics teams.

Preferred Qualifications

• Experience in retail, e-commerce, or other fast-paced, data-driven industries.
• Demonstrated success in leading technical teams and delivering strategic insights.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/