The Operations Associate plays a critical role in delivering an exceptional customer experience across all channels of the business. Associates support walk-in customers, fulfill online orders, prepare delivery and shipping orders, maintain store presentation, and ensure customers receive fast, accurate, and friendly service.

This position is ideal for individuals who enjoy interacting with customers, working in a fast-paced environment, and contributing to a high-performing retail team.

Responsibilities

Customer Service

• Greet and assist customers in a friendly and professional manner.

• Help customers locate products and make recommendations.

• Build customer loyalty through exceptional service.

• Support checkout operations and customer transactions.

• Create positive experiences that encourage repeat business.

Order Fulfillment

• Pick and prepare online pickup orders.

• Assemble local delivery orders accurately and efficiently.

• Prepare shipping orders according to company standards.

• Ensure all orders are completed accurately and on time.

• Communicate order issues promptly to leadership.

Store Operations

• Stock shelves and maintain product presentation.

• Replenish inventory throughout the day.

• Assist with receiving deliveries and organizing inventory.

• Maintain a clean, organized, and safe store environment.

• Support merchandising and promotional displays.

• Processing transactions

Inventory Management

• Assist with cycle counts and inventory audits.

• Verify product accuracy and report discrepancies.

• Support inventory organization and backroom standards.

• Help reduce shrink through attention to detail and process compliance.

Compliance & Safety

• Follow all alcohol sales and ID verification requirements.

• Comply with company policies and operational procedures.

• Maintain workplace safety standards.

• Report safety concerns immediately.

Qualifications

• High School Diploma or GED preferred.

• Retail, hospitality, restaurant, fulfillment, or customer service experience preferred.

• Excellent communication skills.

• Strong attention to detail.

• Ability to multitask in a fast-paced environment.

• Must be able to lift up to 50 pounds.

What Success Looks Like

• Delivering exceptional customer experiences every day.

• Consistently accurate order fulfillment.

• Fast pickup, delivery, and shipping execution.

• Well-stocked and customer-ready store conditions.

• Strong teamwork and dependability.

• Positive contributions to sales growth and customer loyalty.

What We Offer

Medical/Dental/Vision Insurance (for full-time employees)
401(k) Retirement Savings Plan
25% employee discount & FAM Membership
Vacation and Sick Time for eligible employees
EAP through AllOne Health (formerly Carebridge)

Pay

• Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.
• New York, NY Pay Rate: USD $17.25
• The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.